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Problems with ATS diesel

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Old 10-20-2010, 07:24 AM
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Default Problems with ATS diesel

I am having some SERIOUS problems with ATS. Has anyone else had the same issues that I have had. Keep in mind this happened with an 2006 2WD 48re no mods!

Trans 1. TC went out metal in pan(chunks)
Trans 2. Valve body replacement and washers in the tail shaft metal in pan
Trans 3. Loose shifting and lots of metal chunks in the pan
Trans 4. Metal in pan, lots of out of pocket shop visits and TC went out
Trans 5. Recieved trans 5 with bad sensors installed had to replace them as well as the sensor in the tail shaft and then broke a 2 piece pressed billet input shaft.(non modded truck)...

Is this all normal for ATS???

Is it normal to call ATS and never get a response back???

Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?

They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?

I am putting my full story together along with the pictures of the metal in my pan and the different stuff that I had to deal with while being involved with ATS. I will need to go through at least 20 or 30 emails to see how many of them were unanswered as well as my phone call logs. I spent 6000 bucks to put an ATS tranny in my truck and as you can see from above it did not work out so great. I am not trying to bash anyone I am simply telling all of you to the best of my ability what I have been through in the last 32 months. I put over 130000 miles on my stock trans...How come I never got more than 25000 out of an ATS? Is this normal??? Please let me know what you all think. Let me know if it were you, what you folks would be doing in my shoes. I tried speaking with Clint Cannon the owner of ATS, but he soon started ignoring my emails. I have tried everything in my power to work out my situation with ATS but have'nt anywhere else to go. I had to eventually go to another builder whom I will keep under my hat so as to not think I am "plugging them" for this post..This was done because I submitted a phone call broke down on the side of the road and did not recieve one ounce of help in what I should do(they were ignoring my issue) for 4 days only after they were aware I was having another builder fix it... Any input would be great of any of the forum members dealings with ATS that have turned out this way. I hope I am in this boat alone but I am sure I got some company..

Thanks To All and stay tuned there will be a large thread with detailed descriptions and pictures coming soon of what I have been through in the last 32 months.

Please help if you can or let me know your thoughts
 
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Old 10-20-2010, 07:36 AM
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sorry to hear that. i was looking into getting an ATS tranny for myself. this is the first ive ever heard of them being this bad.
 
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Old 10-20-2010, 07:46 AM
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Originally Posted by 59cummins67
sorry to hear that. i was looking into getting an ATS tranny for myself. this is the first ive ever heard of them being this bad.
Yeah this is scary I was ignored via email by Clint at ATS for weeks and now I have reached out to the forums to let people know of my problems. I'm not "bashing" ATS I am just trying to save everybody else the crazy issues that I have had to deal with. Be careful out there and have a good morning... Colt
 
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Old 10-20-2010, 08:56 AM
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Tell us about your truck mods, tires, use?? ATS has several levels of builds from stock to full billet. Sounds like they had an issue they hoped would go away! 5 tranny's is insane and you should just ask for your money back and call it a day! THEN call dave at goerends! Hopefully they got rid of the builder for that batch! Can't wait to read about your issues and see the pics! These trannies are pretty reliable after being built! Some of what you said is wierd failures for sure!
 
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Old 10-20-2010, 09:11 AM
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Originally Posted by dangerous1965
Tell us about your truck mods, tires, use?? ATS has several levels of builds from stock to full billet. Sounds like they had an issue they hoped would go away! 5 tranny's is insane and you should just ask for your money back and call it a day! THEN call dave at goerends! Hopefully they got rid of the builder for that batch! Can't wait to read about your issues and see the pics! These trannies are pretty reliable after being built! Some of what you said is wierd failures for sure!
2006 dodge ram 3500 2wd with a drop in KN filter and Airdog 100. I have asked for my money back. If they would have reimbursed me in the first place I would'nt be making such a stink out of this. I mainly tow trailers with my truck long distance. Got a Suncoast now. I bought the Suncoast out of pocket while my warranty was still in affect with ATS. I did'nt want another ATS no matter what. I am done buying trannys through ATS. Don't make a 6000 dollar mistake. My ATS was a complete ATS built ranny with there 5 star converter. The first tranny I got from them was'nt right. It was so loud it sounded like a dang 747 jumbo jet was taking off inside my cab. We later found out the TC was the problem when the guts tore apart on the inside of it while towing an empty flatbed trailer I bought from a buddy.

---AutoMerged DoublePost---

Originally Posted by dangerous1965
Tell us about your truck mods, tires, use?? ATS has several levels of builds from stock to full billet. Sounds like they had an issue they hoped would go away! 5 tranny's is insane and you should just ask for your money back and call it a day! THEN call dave at goerends! Hopefully they got rid of the builder for that batch! Can't wait to read about your issues and see the pics! These trannies are pretty reliable after being built! Some of what you said is wierd failures for sure!
BTW love the license plate
 

Last edited by out6grand; 10-20-2010 at 09:11 AM. Reason: Automerged Doublepost
  #6  
Old 10-20-2010, 11:01 PM
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Thanks! Sorry to hear you bought a sun toast they have no warranty! Pray nothing happens! i think your main problem was that 5 star they are known to be junk! You say you tow long distance Heavy loads? probably anything over 20k just tears up the planataries. In case you do lose another one or before it goes just talk to Dave at Goerend! Tell him what you do exactly and he will fill you with info on making your tranny live a long time!
 
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Old 10-21-2010, 12:49 AM
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Originally Posted by out6grand
I am having some SERIOUS problems with ATS. Has anyone else had the same issues that I have had. Keep in mind this happened with an 2006 2WD 48re no mods!

Trans 1. TC went out metal in pan(chunks)
Trans 2. Valve body replacement and washers in the tail shaft metal in pan
Trans 3. Loose shifting and lots of metal chunks in the pan
Trans 4. Metal in pan, lots of out of pocket shop visits and TC went out
Trans 5. Recieved trans 5 with bad sensors installed had to replace them as well as the sensor in the tail shaft and then broke a 2 piece pressed billet input shaft.(non modded truck)...

Is this all normal for ATS???

Is it normal to call ATS and never get a response back???

Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?

They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?

I am putting my full story together along with the pictures of the metal in my pan and the different stuff that I had to deal with while being involved with ATS. I will need to go through at least 20 or 30 emails to see how many of them were unanswered as well as my phone call logs. I spent 6000 bucks to put an ATS tranny in my truck and as you can see from above it did not work out so great. I am not trying to bash anyone I am simply telling all of you to the best of my ability what I have been through in the last 32 months. I put over 130000 miles on my stock trans...How come I never got more than 25000 out of an ATS? Is this normal??? Please let me know what you all think. Let me know if it were you, what you folks would be doing in my shoes. I tried speaking with Clint Cannon the owner of ATS, but he soon started ignoring my emails. I have tried everything in my power to work out my situation with ATS but have'nt anywhere else to go. I had to eventually go to another builder whom I will keep under my hat so as to not think I am "plugging them" for this post..This was done because I submitted a phone call broke down on the side of the road and did not recieve one ounce of help in what I should do(they were ignoring my issue) for 4 days only after they were aware I was having another builder fix it... Any input would be great of any of the forum members dealings with ATS that have turned out this way. I hope I am in this boat alone but I am sure I got some company..

Thanks To All and stay tuned there will be a large thread with detailed descriptions and pictures coming soon of what I have been through in the last 32 months.

Please help if you can or let me know your thoughts
There was a big stink about ATS on CF a wile back guys having the same issue

here was some of the points in the thread what was said by the ATS rep is in bold and red print

Originally Posted by Eric @ ATS
Quote:
Originally Posted by motocxer117
ats will only back there product if they install it. if you go to your local tranny shop and have them install, it, they still wont cover it because they did not install it them selves. this is wat ive been told and heard from our shop.

That is entirely untrue. If you're asking for labor reimbursement 7 months later on something you chose to install yourself originally we probably aren't going to cover that but you can bet the parts are on us unless something was installed incorrectly or broken due to abuse or neglect (like a neutral drop or inadequate fluid).

Quote:
Originally Posted by partyshortbusdriver
If you like dealing with a company that has horrible customer service, is practically impossible to get ahold of, doesnt back up their stuff, tries to double charge you on shipping, and doesnt send back the money for your core charge, then you should go with ATS.

If you're missing a core refund, I'll be happy to take care of that just give me a call. I'm uncertain how anybody could "try" to double-charge shipping. If we did actually double-charge it somehow, again just let me know & we'll get it handled.

Quote:
Originally Posted by collin_bucko
I will also add on top of that, tells you face to face that they will stand behind something that broke and reimburse you the money lost, and then when your 1000 miles away and over the phone they tell you that they dont recollect speaking with you.. cough cough TS...

Who exactly did you speak to out at TS? I can't imagine any ATS employee telling you something like that without so much as being able to look at the history stored on our servers in CO... I'm not saying nobody told you anything, please don't get me wrong, but I believe somebody misinterpreted something at some point & I'd like to figure that out...

Quote:
Originally Posted by macd
Damn that was hilarious. And I like how the ATS guy's arn't even defending themselves on here. They do sit and joke around though. In powertrain, there's one I want to roll coal and the ATS guy sits and joke's around over a coal rolling league, but won't defend the product he's supposed to sell.

I wasn't even aware this thread existed until now. I'm here to represent ATS but as any of the members here who know me or have worked with me will tell you, I'm also here for the membership. Joking around isn't forbidden and we all need a release, right? I am sorry I wasn't aware of this sooner, but rest assured it has my full attention now.

Quote:

Originally Posted by collin_bucko
never seen giddyups truck, but I know there is a white mega cab (cant remember the guys name) I know he is on compd and the only reason why he supports ATS is because they treat HIM like royalty because he is a rolling billboard for them. Im sure that if I put ATS stickers and graphics all over my truck and show up at every national event than I would get awesome customer service. Its the same deal for almost all business.. If you spend a lot of money and help advertise, you will be treated much better than the jo blow who goes and buys one little thing from them and thats it

He's also a member here. He's very humble & soft-spoken which is why you may not be aware of that, and he is about the nicest guy you can have the pleasure of knowing. Everybody seems to think he just showed up with a bunch of money one day & we all said "let's be friends" but that's far from the truth. He bought his stuff one part at a time, so I'm not speaking for him here but my guess is he felt he got good value & service on item #1 or there would not have been subsequent purchases that eventually got him where he is.

I will defend him by saying comments like that, while aimed at bashing us as a company, take away from what he has accomplished as an individual. He has certainly paid his dues man, please have some respect for him regardless of your feelings toward ATS.


 

Last edited by big bad diesel 416; 10-21-2010 at 01:03 AM.
  #8  
Old 10-21-2010, 12:55 AM
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Quote:
Originally Posted by partyshortbusdriver
They didnt like me that day....

Names?

Quote:
Originally Posted by 97cummins12valve
...also have a friend with full ats trans he hates it...

Has he called us so we can get it fixed? If not, please PM me his info.


Quote:
Originally Posted by collin_bucko
haha, yeah they basically told you to GTFO, and blew sunshine up my for fifteen minutes..

Why would we tell one guy to GTFO then proceed to talk to another, that is obviously there with guy #1, for 15 minutes more?

Quote:
Originally Posted by sgt93
It blows my mind how people hate on ATS and have zero experience with them. "My friend", "My brother", "I heard", yadi yadi. I visited ATS a week ago and they are a class act. Eric took the time to walk me around their mega shop even though he was swamped with work. I decided that day that I am going to put an ATS tranny in my rig. I'm sure the guys and gals at ATS don't respond to these threads as they use the "sticks and stones" philosophy and are grown adults

Thank you man very much for the kind words and for pointing out the lack of 1st-hand experience among the posters. I'm happy to be involved because I care about our customers (past, present, and future) and there are at the very least some misunderstandings that I can resolve. I've just recently become active on the forums again & I missed this thread or I would've certainly posted sooner. Thanks
again.



Originally Posted by mattpopp
That is the great thing about public forums. You get to read about everybody elses experience. You me or anybody for that matter do not need to own a product to know what it is all about. ATS probably owns the score board on complaints about customer service and not getting stuff warrantied. TO bad I am not at home (I am offshore) I have I think 8 horror stories about bad customer service that I got off of this forum about ATS.

Only reason I have them is to prove a point but of course I dont have them here. But everytime I read about them I just copy and paste, you would be surprise at how many you find.

You should not have a single issue with service since they are in your back yard. Different story for guys that live 1000 miles away.
Originally Posted by 97cummins12valve
guess how ats got that mega shop?? from huge profits. goerend is alot better i think anyway i dont hear any horror stories about them at least :spank:
Originally Posted by Giddyup5.9
There isnt one company out there that doesnt get complaints. Workmanship, faulty parts, customer service... its all part of the game. If it wasnt then we arnt human! People make mistakes and mistakes happen.

I can attest to the majority of ATS trans problems being out right abuse. Sure theres a line between racing and daily driving but when it comes down to it its mainly a guy who installs a tranny then beats the living hell out of it becuase its 'built'. In the end its still a transmission! Proper care has to be taken to prevent premature wear on performance parts. You cant just go gung ho and expect mechanicals to survive? Give me any tranny on the market and I can tear it up just as easy as the next. Then who's complaining about a comanys rep? Me. Because of my stupidity. Whos to blame? Not the companys usually.

I have a stage III tranny. Is it the biggest and baddest? Sure isnt! But man... it sure holds up to what I demand out of it. And im smart enough to know what the limitations of it are.
Originally Posted by partyshortbusdriver
I am speaking through personal experience. My ATS lasted 2 months on a STOCK truck. Customer service was horrible. I have talked with you (Eric) a couple times on a shipping issue I had, you said you would take care of it but you never did. The collection agency were the ones that actually took care of the problem. You guys didnt send my core return check untill I actually stopped in at the shop when I was on vacation in Colorado.

Me and another member on here were at TS and stopped and talked to you guys. He had an input shaft that broke on one of your trannys, truck only had injectors and tuner for performance mods. You guys wouldnt warrenty it at first. He chatted with you guys at TS and you said you would cover the cost of the new input shaft and that would not be a problem. He contacted you the following week and you guys acted like you have never even delt with him before, and didnt warrenty the shaft yet again.
 
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Old 10-21-2010, 01:01 AM
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Originally Posted by Kronic_187
there is perfectly fine on the interent... where they can influence the masses, but guys like ATS could give 2 shiats about there small time customers... as long as the crap they GIVE to the guys racing lasts it builds up there name... the rest of us bend over and take it....

they are in a huge shop for a reason... as soon as a tranny says "diesel" anywhere near it it costs $5000 to be built bullet proof, yet you can get a 727 built to stand up behind a blown 440 in a gas car for 1/3rd of the cost and be in the same area of power for racing.....

strange how that works out, isn't it.

must be that magic pixy dust they sprinkle into the purple paint that makes it super amazing and ****.





Quote:
Originally Posted by partyshortbusdriver
I am speaking through personal experience. My ATS lasted 2 months on a STOCK truck. Customer service was horrible. I have talked with you (Eric) a couple times on a shipping issue I had, you said you would take care of it but you never did. The collection agency were the ones that actually took care of the problem. You guys didnt send my core return check untill I actually stopped in at the shop when I was on vacation in Colorado.

You're CERTAIN it was me? I only ask because it doesn't ring any bells for me, but the manager of the shipping department is also named Eric & maybe he can lend me some insight. Quote:
Originally Posted by partyshortbusdriver
Me and another member on here were at TS and stopped and talked to you guys. He had an input shaft that broke on one of your trannys, truck only had injectors and tuner for performance mods. You guys wouldnt warrenty it at first. He chatted with you guys at TS and you said you would cover the cost of the new input shaft and that would not be a problem. He contacted you the following week and you guys acted like you have never even delt with him before, and didnt warrenty the shaft yet again.

I gathered that you were out at TS, but you still haven't mentioned WHO it was that told you this...
Quote:
Originally Posted by Kronic_187
there is perfectly fine on the interent... where they can influence the masses, but guys like ATS could give 2 shiats about there small time customers... as long as the crap they GIVE to the guys racing lasts it builds up there name... the rest of us bend over and take it....

You ask any of those racing guys how much they've gotten for free, then you should probably be sure your facts are straight in the future instead of posting assumptions.

Most of the racing *CUSTOMERS* started out as "small time" customers, just like a majority of the people on the forum start out with small mods & get the taste for more & more power. Our "small time" customers became racers over time, because they were taken care of back when they wanted a manifold and a tranny pan & continued getting that service all the way up through them pulling the trigger on a full billet tranny and custom turbos, etc.
Quote:
Originally Posted by Kronic_187
... you can get a 727 built to stand up behind a blown 440 in a gas car for 1/3rd of the cost and be in the same area of power for racing.....

strange how that works out, isn't it.

must be that magic pixy dust they sprinkle into the purple paint that makes it super amazing and ****.


The strangest thing is that I haven't found many tranny places that are much less money; maybe because a 48RE IS NOT a 727 at the end of the day, despite their similarities. Price out anybody building diesel transmissions on this site APPLES TO APPLES and let me know how much we overcharge

---AutoMerged DoublePost---

Originally Posted by bh10
Im not going to write out a list, but you can do this though think of every little thing you can think to through into a tranny that the company sells, and there you have it. To help you out this was going to be in a drag truck w/ around 800hp on #2 and on no2.

Since your obvisously trying to get something out of this, what I dont know? But Im sure youll come back with, some BS of how Im just hate ATS, and poor ATS, and how good theyve been to me. Save it I dont give a chit, Im not here to bash them, I think they have good products, just overpriced.

Originally Posted by mattpopp
I remember this very clearly. I know you know who Joe Hellmann is. I spoke to him about 5 years ago, maybe 4. This was right when I was getting into the game of Diesels. I had a 04.5 Dually that I was thinking about putting a built tranny in. Did not know Banks from Goerend. A buddy of mine told me to talk to Joe about it. I did, He told me he had a ATS tranny in his truck as it was GIVEN to him for FREE ( I remember that part clear as the day is long), His Short wheel base extend cab Silver/Black race truck (ugly truck). It was a 11 - High 10 sec Pro Street truck. Which later I think ended going with a Suncoast tranny.

So for ATS to say they do not give Racers free parts is a flat out lie. What companies dont do it.

By the way, there was not ATS stickers on that truck


Here it is with a Suncoast
http://www.hellmannperformance.com/10.63.wmv

That should give ya some good and bad points to this story
 

Last edited by big bad diesel 416; 10-21-2010 at 01:01 AM. Reason: Automerged Doublepost
  #10  
Old 10-21-2010, 07:52 AM
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Yeah, sounds the same as I have heard from everybody else. The exact experience that I had to go through. I had 2 threads on cummins forum with the title"went through 5 ats transmissions in 32 months" that thread was shut down.... You can still read it but they will not allow anyone else to post... Clint from ATS answered the forum one time and it was shut down within 24 hours after that. There was no harsh language involved. It was just a lot of people discussing ATS diesels' customer service-or lack of, and how ATS just "threw" parts at my truck everytime I had a problem. Did they send me new parts...yes but did they do the same as before ...yes they all broke in entirely different ways with no explanations at all from ATS. I think it's crazy that they will not even reimburse me for at least a tranny minus the core charge. I am a fair guy and I just want them to do right by all of us...The customers.. I am sure they have a lot of large customers to hold them through on there sales, but it's us-the small time guys that pay the bills for them..We need to stand up for what is right and put the word out. Me personally; I will not stop until I die or post a thread that says ATS has taken care of me. It is too easy to spend 20 or 30 minutes a day on my crackberry to respond to all of your posts. Thank you all for the continued support of my issues.
 


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