Problems with ATS diesel
#11
10-21-2010, 10:40 AM
well since your goin around runnin your mouth and now just bashing on ATS i figured i would throw this in
i'm sure there is the same thread started on numerous forums, i've found it twice now and i'm sure there is more
copied from cummins forum
i'm sure there is the same thread started on numerous forums, i've found it twice now and i'm sure there is more
copied from cummins forum
Originally Posted by joelrichards
Clint asked me to post this on his behalf because he doesn't have a "Clint from ATS" account here.
-------
Colt (AKA performancedriveninc),
It is upsetting for me to see you leashing out against ATS on the forums. Regardless, we are sorry to hear that you experienced so many problems with your truck. After reviewing the inspection reports for your failed transmissions, there is a distinct pattern of failure issues that all lead back to one persistent problem; lack of rear planet lubrication. There are notes in our inspection reports which state clearly that two of the transmissions suffered severe lubrication failure to the rear planet and center support. Restricted lubrication through the cooler will absolutely cause gear-train failure and ultimately transmission failure. All of the "metal chunks" here, and "metal in pan" there are direct results of the lack of lubrication problem that your truck/transmission is having. If you don't fix the lubrication issue (clogged cooler, cooler lines), then you will never have a transmission live in that truck – ever. The problem is most likely due to the original transmission failing and filling the cooler and cooler lines with debris. Sometimes the cooler can be flushed to clear most of the debris – if the contamination is bad enough, you have to replace the cooler and lines. It appears that you need to do the latter – replacement of the cooler and lines seems to be a great starting point to get any transmission to live in that truck.
It's unfortunate, as it looks as though this is turning into a witch-hunt of sorts, so I will do my best to stick to the facts. Over the last 2 years I got personally involved with this situation considering you had repeated transmission failures. During that time I worked with you personally to resolve your problems. Every time you experienced problems we spoke and or e-mailed and I responded to your every request. Obviously you being in Florida and ATS being in Colorado presented a bit of a challenge but we managed to get you fixed up every time. This last time you called in you told me that the transmission had stopped moving and you were wanting to have it looked at locally. I advised you to get it looked at and you agreed to do so. I offered to send out a replacement transmission but you were in the middle of having the unit from your truck repaired instead. Later, you told me that the input shaft in the transmission was broken, and "that was that". At that point there was not a lot that ATS could do to remedy the situation, since you didn't accept our help. I again offered to replace the transmission; the offer still stands if you care to take me up on it.
I called Ron at SunCoast to get more info regarding the transmission failure considering you broke down very close to his shop. He told me after the fact that the input shaft "just broke?" He could give no real reason as to why other than "it just broke". It's been our experience that billet input shafts don't have issues with "just breaking". We would like to get more information about the issue, but it's probing to be more difficult than it should be since "it just broke" doesn't give anybody any type of solid information.
Again, I am sorry that you had multiple issues with your transmission. After personally having dealt with you over the years, it upsets me that this situation ended up this way. Again, the offer still stands; I will be more than happy to replace the transmission, or replace the broken input shaft.
As far as the BBB goes, ATS has no special treatment. We are just like everyone else that is an accredited business. If anyone wants to file a complaint then all that is required is a computer. We at ATS must work hard at customer service to maintain our A+ rating, and to answer your question Colt, what you describe in your post is not normal.
As for our warranty, you of all people should know that we stand behind it. How else is a person to get multiple transmissions from us, under warranty? We've replaced the transmission, under warranty, 3 times and are offering a 4th (the other problems were with the governor solenoid and transducer, which are new in our transmissions, direct from Dodge). You are correct about one thing, however. When you say " the last thing I wanted to do was put another tranny in my truck that i knew was going to fail", that's the last thing we want for you as well. That's why we want to find out what the root cause of the failures are. I believe that the transmissions acted as a filter for the cooler problems – when you put a new transmission in the truck, the new transmission fluid flushed out the cooler and lines, but the debris couldn't pass through the transmission, instead destroying it. After numerous failures for the same problem, the cooler finally did work free the vast majority of the debris it held, and allowed adequate cooler flow to not have the transmission fail for lack of cooler flow. The cooler seemed to be a logical step since it's the only common part in all of the failures, and it's a very logical path to take, but we'er beyond that now. Since the last most recent replacement, your transmission had been acting like it should until the input shaft "just broke".
I would like to be able to have a working relationship with you. It is not looking to me like that is going to happen in this situation, but that decision is completely in your hands. Please let me know what I can do to help you with the current situation.
Clint Cannon
President
ATS Diesel Performance Inc.
5293 Ward Rd.
Arvada, CO 80002
Toll Free: 800-949-6002
Fax: 303-431-0135
Parallels H-Sphere
Clint asked me to post this on his behalf because he doesn't have a "Clint from ATS" account here.
-------
Colt (AKA performancedriveninc),
It is upsetting for me to see you leashing out against ATS on the forums. Regardless, we are sorry to hear that you experienced so many problems with your truck. After reviewing the inspection reports for your failed transmissions, there is a distinct pattern of failure issues that all lead back to one persistent problem; lack of rear planet lubrication. There are notes in our inspection reports which state clearly that two of the transmissions suffered severe lubrication failure to the rear planet and center support. Restricted lubrication through the cooler will absolutely cause gear-train failure and ultimately transmission failure. All of the "metal chunks" here, and "metal in pan" there are direct results of the lack of lubrication problem that your truck/transmission is having. If you don't fix the lubrication issue (clogged cooler, cooler lines), then you will never have a transmission live in that truck – ever. The problem is most likely due to the original transmission failing and filling the cooler and cooler lines with debris. Sometimes the cooler can be flushed to clear most of the debris – if the contamination is bad enough, you have to replace the cooler and lines. It appears that you need to do the latter – replacement of the cooler and lines seems to be a great starting point to get any transmission to live in that truck.
It's unfortunate, as it looks as though this is turning into a witch-hunt of sorts, so I will do my best to stick to the facts. Over the last 2 years I got personally involved with this situation considering you had repeated transmission failures. During that time I worked with you personally to resolve your problems. Every time you experienced problems we spoke and or e-mailed and I responded to your every request. Obviously you being in Florida and ATS being in Colorado presented a bit of a challenge but we managed to get you fixed up every time. This last time you called in you told me that the transmission had stopped moving and you were wanting to have it looked at locally. I advised you to get it looked at and you agreed to do so. I offered to send out a replacement transmission but you were in the middle of having the unit from your truck repaired instead. Later, you told me that the input shaft in the transmission was broken, and "that was that". At that point there was not a lot that ATS could do to remedy the situation, since you didn't accept our help. I again offered to replace the transmission; the offer still stands if you care to take me up on it.
I called Ron at SunCoast to get more info regarding the transmission failure considering you broke down very close to his shop. He told me after the fact that the input shaft "just broke?" He could give no real reason as to why other than "it just broke". It's been our experience that billet input shafts don't have issues with "just breaking". We would like to get more information about the issue, but it's probing to be more difficult than it should be since "it just broke" doesn't give anybody any type of solid information.
Again, I am sorry that you had multiple issues with your transmission. After personally having dealt with you over the years, it upsets me that this situation ended up this way. Again, the offer still stands; I will be more than happy to replace the transmission, or replace the broken input shaft.
As far as the BBB goes, ATS has no special treatment. We are just like everyone else that is an accredited business. If anyone wants to file a complaint then all that is required is a computer. We at ATS must work hard at customer service to maintain our A+ rating, and to answer your question Colt, what you describe in your post is not normal.
As for our warranty, you of all people should know that we stand behind it. How else is a person to get multiple transmissions from us, under warranty? We've replaced the transmission, under warranty, 3 times and are offering a 4th (the other problems were with the governor solenoid and transducer, which are new in our transmissions, direct from Dodge). You are correct about one thing, however. When you say " the last thing I wanted to do was put another tranny in my truck that i knew was going to fail", that's the last thing we want for you as well. That's why we want to find out what the root cause of the failures are. I believe that the transmissions acted as a filter for the cooler problems – when you put a new transmission in the truck, the new transmission fluid flushed out the cooler and lines, but the debris couldn't pass through the transmission, instead destroying it. After numerous failures for the same problem, the cooler finally did work free the vast majority of the debris it held, and allowed adequate cooler flow to not have the transmission fail for lack of cooler flow. The cooler seemed to be a logical step since it's the only common part in all of the failures, and it's a very logical path to take, but we'er beyond that now. Since the last most recent replacement, your transmission had been acting like it should until the input shaft "just broke".
I would like to be able to have a working relationship with you. It is not looking to me like that is going to happen in this situation, but that decision is completely in your hands. Please let me know what I can do to help you with the current situation.
Clint Cannon
President
ATS Diesel Performance Inc.
5293 Ward Rd.
Arvada, CO 80002
Toll Free: 800-949-6002
Fax: 303-431-0135
Parallels H-Sphere
#13
10-21-2010, 11:36 AM
(quoted from BIGNIG on CF)
"i'm gonna laugh when suncoast or what ever shop he takes it to recommends replacing the cooler(s) because of lack of flow"
check out the feedback he got from the next post after his on Cummins forum...
I'm not just "runnin my mouth" What would you have done if ATS did'nt care about your problem and would not return your calls? I have a lot of money down the drain because of ATS, I am simply doing what I can to let people know what happened to me... I am not "slamming them" or "bashing them" I am simply stating what I went through. If in your heart you feel different then apparently my ordeal with them concerns you enough to come on here and say something about it. Like your last post on CF it only hurt ATS in everyones eyes except yours, and thank you for posting Clints letter to validate my claims. You are again hurting there validity....not helping... Have a great day and remember there is no beef between me to you. I am stating fact as to what I was told by the ATS reps for the last 32 months.
---AutoMerged DoublePost---
Well said sir... Nice website by the way checked it out this morning prolly gonna order some AD filters from ya I think im out
Last edited by out6grand; 10-21-2010 at 11:36 AM. Reason: Automerged Doublepost
#15
10-21-2010, 01:58 PM
so i was standing up for ATS
how do you not consider it bashing, bashing them when your first post is "I am having some SERIOUS problems with ATS" then go on to say "Is it normal to call ATS and never get a response back???
Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?
They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?"
i guess the way i see it is your gonna go around whining and crying till some one gives you an attaboy for switching to suncoast
what do you plan on accomplishing from all these threads about your bad experience with ATS?
it does suck having faulty parts sent to you, but after 5 transmissions you gotta think there is something else goin on
how do you not consider it bashing, bashing them when your first post is "I am having some SERIOUS problems with ATS" then go on to say "Is it normal to call ATS and never get a response back???
Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?
They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?"
i guess the way i see it is your gonna go around whining and crying till some one gives you an attaboy for switching to suncoast
what do you plan on accomplishing from all these threads about your bad experience with ATS?
it does suck having faulty parts sent to you, but after 5 transmissions you gotta think there is something else goin on
#16
10-21-2010, 04:03 PM
so i was standing up for ATS
how do you not consider it bashing, bashing them when your first post is "I am having some SERIOUS problems with ATS" then go on to say "Is it normal to call ATS and never get a response back???
Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?
They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?"
i guess the way i see it is your gonna go around whining and crying till some one gives you an attaboy for switching to suncoast
what do you plan on accomplishing from all these threads about your bad experience with ATS?
it does suck having faulty parts sent to you, but after 5 transmissions you gotta think there is something else goin on
how do you not consider it bashing, bashing them when your first post is "I am having some SERIOUS problems with ATS" then go on to say "Is it normal to call ATS and never get a response back???
Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?
They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?"
i guess the way i see it is your gonna go around whining and crying till some one gives you an attaboy for switching to suncoast
what do you plan on accomplishing from all these threads about your bad experience with ATS?
it does suck having faulty parts sent to you, but after 5 transmissions you gotta think there is something else goin on
Your right buddy, ATS is great. It does'nt matter what happened to me. How bout I just don't talk about it anymore so somebody else can go and make the same mistake. Good call. They win...I knew there was no way I could win anyhow against a large company like ATS. I am only the consumer right!....The little guy....! Seems like there were a few guys that got a little good out of this post. How come you are not questioning them??? Do you have an agenda I wonder... Sure does sound like it to me. I think there may be something going on here if you ask me...
#18
10-24-2010, 12:26 AM
Diesel Fan
I got a ats in my 12v and I have just had a problem with the tcc solenoid I called them before I knew what it was and it was first thought to ba a torque converter so they sent me a new one (under warranty) 90 bucks shipping on a 74 lb converter and it was mine. Now I called and it got narrowed to the tcc and they will send me a new one(still under warranty) I'm gonna call them on Monday and have it shipped I have had great costumer service with ATS and will continue business with them for that and their product. Yes I have ATS and 5 star stickers on my side windows but I put them on after I've dealt with them to support their product I don't get anything free unless it is covered under warranty. This is just my experience but in my opinion They are a great company I'm tired of people on here just putting the bad and not the good.
---AutoMerged DoublePost---
I am a consumer and I chck my trans regularly and make sure the cooler fins aren't smashed I don't just put a part in and expect to do whatever to it and if it fails think its that one part I narrow it down its not just that one product there's a lot to figure in when a part breaks.
---AutoMerged DoublePost---
Your right buddy, ATS is great. It does'nt matter what happened to me. How bout I just don't talk about it anymore so somebody else can go and make the same mistake. Good call. They win...I knew there was no way I could win anyhow against a large company like ATS. I am only the consumer right!....The little guy....! Seems like there were a few guys that got a little good out of this post. How come you are not questioning them??? Do you have an agenda I wonder... Sure does sound like it to me. I think there may be something going on here if you ask me...
I am a consumer and I chck my trans regularly and make sure the cooler fins aren't smashed I don't just put a part in and expect to do whatever to it and if it fails think its that one part I narrow it down its not just that one product there's a lot to figure in when a part breaks.
Last edited by redrocket9793; 10-24-2010 at 12:26 AM. Reason: Automerged Doublepost
#19
10-24-2010, 06:25 PM
#20
10-25-2010, 01:14 AM
