Not sure if this is the spot for it, BUT if you are even considering buying from these clowns, read below. All this over a $5 light socket.

Here is my argument with Recon Accessories.

What a bunch of F'n clowns!

This is my email string with them below....

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From: cumminalong
To: warranties@reconaccessories.com
Subject: Bad Bulb Socket
Date: Sun, 26 Oct 2008 17:38:34 -0400

My name is REMOVED, my original order number was 12002.

I am having a problem with the reverse light socket on the following product:

264171BK Part # 264171BK - SMOKED LED Tail Lights Dodge RAM 02-09 - Dodge Smoked LED Tail Lights - a-Smoke $299.95 $299.95

I have tested all circuits up to socket and the only place I do not get 12V is at the bulb side of the socket.

There is power at the factory connector, power to the + & - ends of the leads, but no power actually to the bulb.

The bulb type is 3057.

Could you please send me a replacement piece for this item.

Attached are pictures of the defective part.

Thank you,





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From: cumminalong
Sent: Monday, November 03, 2008 4:20 AM
To: warranties@reconaccessories.com
Subject: FW: Bad Bulb Socket


This is resend of the orignal message.

Just trying to get a status on this piece.

Thanks,

Rich

--------------------------------------------------------------------------------
FW: Bad Bulb Socket‏
From: cumminalong
Sent: Wed 11/05/08 6:23 PM
To: warranties@reconaccessories.com

Third attempt to contact via e-mail.

Will call tomorrow.

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From: todd@4amg.com
To: cumminalong
CC: heath@4amg.com; ryan@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 10:35:48 -0500



We don’t sell or provide sockets for the reverse light bulb…that is an OE item…buy a new one from your dealership.



Thnx,



Todd Fleischman

AMG, Inc. &

RECON Accessories

Direct: (561) 945-8633

P: (877) 37-RECON

F: (561) 892-4680

W: www.reconaccessories.com

P Please consider the environment before printing this email or its attachments.


-------------------------------------------------------------------------------

From: cumminalong
Sent: Thursday, November 06, 2008 2:39 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket


That should be on the '07 and up trucks. The 07+ trucks use a seperate socket.

The 03 - 06 trucks use a light bar that has 3 bulbs in it.

The reverse bulb itself gets used in your lights, but they came with the socket.

The socket was pre-wired into the wiring harness on your lights.

If needed, I can remove the lights, get a picture of them and the OEM lights to show you the difference.


--------------------------------------------------------------------------------

From: todd@4amg.com
To: cumminalong
CC: ryan@4amg.com; heath@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 15:01:36 -0500



Our kits do not come with reverse light bulbs or bulb sockets. You will need to get one from your dealer….u can order a reverse light bulb in WHITE LED from us by going here:



Recon Accessories: 3156 / 3157 / 3057 Style LED Bulbs



The part # you want is 264207WH



Thnx,



Todd Fleischman

AMG, Inc. &

RECON Accessories

Direct: (561) 945-8633

P: (877) 37-RECON

F: (561) 892-4680

W: www.reconaccessories.com

P Please consider the environment before printing this email or its attachments.


--------------------------------------------------------------------------------
From: cumminalong
Sent: Thursday, November 06, 2008 5:23 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket

Are you kidding me?

Here are the pics. You tell me what came with what.

And instead of me BUYING those LED's, how about sending me a pair ALONG WITH THE SOCKET or A NEW TAIL LIGHT for my trouble?






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Here was my last e-mail to "Todd" after I tried calling him today and reached "Ryan" who assured me that I'd get phone call back within the hour.

I waited two hours and sent this......after which I got a phone call from the owner, Heath (who was appologetic, but too little too late), at about 3pm.



RE: Bad Bulb Socket‏
From: cumminalong
Sent: Fri 11/07/08 1:21 PM
To: todd@4amg.com; ryan@4amg.com

Nevermind, no response is **** poor customer service.

I sourced the part myself.

Here is the advertising you are getting from me on any site that I see your advertising.

This will not be limited to any one forum.

LINK REMOVED

Learn your products and learn to respond professionally and in a timely manner to customer concerns.

 

Recons products are crap anyway. I went through 2 LED 3rd brake lights. First time half the brake light LED's went out. 2nd one, half the cargo light LED's went out. Junk I'm telling ya!!

 

Sounds like a couple of their guys need a refresher
course in customer service. Starting with "don't argue
with the customer". Not that the customer is always right, but
don't argue, and work with them to resolve their situation.

 

glad there are still a few companys that know customer service, cause recon sure the hell doesnt

 

Thanks for the heads up,i won't do business with them.

 

i never had a problem with recon. i have recon LED cab lights and a line of fire from them. The line of fire broke and they replaced it no questions asked.

 

Customer service seems to be more of luck of the draw. I understand why they don't want to give stuff away. But if they're good, sales will come their way.

 

Not to disagree, but I've had nothing but great service from them, they replaced my stolen overhead light for nothing and they replaced my xtreme lightbar for free as well when moisture was getting into it and kept blowing the fuse... But I talk to a lady who was super nice and just sent out the parts I needed no questions asked

 

who else sells led lighting?? i was about to order a set of cab lights and third brake light from them.. but if they are bad to deal with then i may not.

 

Mr. Motorsports on amazon sells the same led tail lights recon sells. If they were not on sale the amazon deal is 100 bucks cheaper!