Diesel Bombers - RECON Accessories - Piss Poor Customer Service!

Not sure if this is the spot for it, BUT if you are even considering buying from these clowns, read below. All this over a $5 light socket.

Here is my argument with Recon Accessories.

What a bunch of F'n clowns!

This is my email string with them below....

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From: cumminalong
To: warranties@reconaccessories.com
Subject: Bad Bulb Socket
Date: Sun, 26 Oct 2008 17:38:34 -0400

My name is REMOVED, my original order number was 12002.

I am having a problem with the reverse light socket on the following product:

264171BK Part # 264171BK - SMOKED LED Tail Lights Dodge RAM 02-09 - Dodge Smoked LED Tail Lights - a-Smoke $299.95 $299.95

I have tested all circuits up to socket and the only place I do not get 12V is at the bulb side of the socket.

There is power at the factory connector, power to the + & - ends of the leads, but no power actually to the bulb.

The bulb type is 3057.

Could you please send me a replacement piece for this item.

Attached are pictures of the defective part.

Thank you,

Attachment 55515
Attachment 55516
Attachment 55517

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From: cumminalong
Sent: Monday, November 03, 2008 4:20 AM
To: warranties@reconaccessories.com
Subject: FW: Bad Bulb Socket

This is resend of the orignal message.

Just trying to get a status on this piece.

Thanks,

Rich

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FW: Bad Bulb Socket‏
From: cumminalong
Sent: Wed 11/05/08 6:23 PM
To: warranties@reconaccessories.com

Third attempt to contact via e-mail.

Will call tomorrow.

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From: todd@4amg.com
To: cumminalong
CC: heath@4amg.com; ryan@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 10:35:48 -0500

We don’t sell or provide sockets for the reverse light bulb…that is an OE item…buy a new one from your dealership.

Thnx,

Todd Fleischman

AMG, Inc. &

RECON Accessories

Direct: (561) 945-8633

P: (877) 37-RECON

F: (561) 892-4680

W: www.reconaccessories.com

P Please consider the environment before printing this email or its attachments.

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From: cumminalong
Sent: Thursday, November 06, 2008 2:39 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket

That should be on the '07 and up trucks. The 07+ trucks use a seperate socket.

The 03 - 06 trucks use a light bar that has 3 bulbs in it.

The reverse bulb itself gets used in your lights, but they came with the socket.

The socket was pre-wired into the wiring harness on your lights.

If needed, I can remove the lights, get a picture of them and the OEM lights to show you the difference.

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From: todd@4amg.com
To: cumminalong
CC: ryan@4amg.com; heath@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 15:01:36 -0500

Our kits do not come with reverse light bulbs or bulb sockets. You will need to get one from your dealer….u can order a reverse light bulb in WHITE LED from us by going here:

Recon Accessories: 3156 / 3157 / 3057 Style LED Bulbs

The part # you want is 264207WH

Thnx,

Todd Fleischman

AMG, Inc. &

RECON Accessories

Direct: (561) 945-8633

P: (877) 37-RECON

F: (561) 892-4680

W: www.reconaccessories.com

P Please consider the environment before printing this email or its attachments.

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From: cumminalong
Sent: Thursday, November 06, 2008 5:23 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket

Are you kidding me?

Here are the pics. You tell me what came with what.

And instead of me BUYING those LED's, how about sending me a pair ALONG WITH THE SOCKET or A NEW TAIL LIGHT for my trouble?

Attachment 55518
Attachment 55519
Attachment 55520
Attachment 55521

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Here was my last e-mail to "Todd" after I tried calling him today and reached "Ryan" who assured me that I'd get phone call back within the hour.

I waited two hours and sent this......after which I got a phone call from the owner, Heath (who was appologetic, but too little too late), at about 3pm.

RE: Bad Bulb Socket‏
From: cumminalong
Sent: Fri 11/07/08 1:21 PM
To: todd@4amg.com; ryan@4amg.com

Nevermind, no response is piss poor customer service.

I sourced the part myself.

Here is the advertising you are getting from me on any site that I see your advertising.

This will not be limited to any one forum.

LINK REMOVED

Learn your products and learn to respond professionally and in a timely manner to customer concerns.