Getting A Car Repair Right The First Time
#1
Getting A Car Repair Right The First Time
The service department of a large dealership had a unique way to promote quality control. Above the repair area floor, there was a catwalk from which management could oversee the happenings below. On the wall behind the catwalk was a huge banner that read “Fix It Right The First Time.” No, this is not an article about the demoralizing...
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Last edited by Jazz; 06-06-2011 at 05:59 PM.
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