Getting A Car Repair Right The First Time
 

http://images.thecarconnection.com/t...00308054_t.gif The service department of a large dealership had a unique way to promote quality control. Above the repair area floor, there was a catwalk from which management could oversee the happenings below. On the wall behind the catwalk was a huge banner that read “Fix It Right The First Time.” No, this is not an article about the demoralizing...
More...