General Motors Works Overtime To Keep Customers Happy
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General Motors Works Overtime To Keep Customers Happy
Back in January, J.D. Power and Polk released some interesting data about customer-retention rates in the auto industry -- or, in everyday language, brand loyalty. The two research firms came up with slightly different statistics, but both agreed that companies like Ford were making real progress on the customer-retention front. Not to be outdone...
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Last edited by Jazz; 09-20-2012 at 03:41 PM.
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