General Motors Works Overtime To Keep Customers Happy
 

http://images.thecarconnection.com/t...00402796_t.gif Back in January, J.D. Power and Polk released some interesting data about customer-retention rates in the auto industry -- or, in everyday language, brand loyalty. The two research firms came up with slightly different statistics, but both agreed that companies like Ford were making real progress on the customer-retention front. Not to be outdone...
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