Who pays?
#11
#12
I called Ford, the big people and they put a call in to the dealer to ask what was up. They could not get ahold of anybody and said they will follow up and get back to me. The service lady called me and was very nice today. She said it will be ready tomorrow at 10:00 a.m. So I guess we will see how it goes.
#14
They assumed the risk of damaging the vehicle by using the air chisel... they should have asked you and explained the risks (transfering the risk to you).
I had a similar problem at SAMS club... they couldn't get the lug nuts loose and said they couldn't/wouldn't perform the service.
So I loosened them in the parking lot with the lug wrench... If one had broken, it would have been my responsibility.
I like the "get more with honey than with vinegar". Remember it's easy, and more dramatic, to go from nice guy to total a**. Always start off nice.
My $0.02
I had a similar problem at SAMS club... they couldn't get the lug nuts loose and said they couldn't/wouldn't perform the service.
So I loosened them in the parking lot with the lug wrench... If one had broken, it would have been my responsibility.
I like the "get more with honey than with vinegar". Remember it's easy, and more dramatic, to go from nice guy to total a**. Always start off nice.
My $0.02
#15
#16
#17