Bought 2004 F250 Diesel 6.0L, in March '10, now it doesn't run, got 20K loan and dealer says its our fault we starved of oil Can any diesel mechanics out there help??
Our mechanical problems started in May after hearing grinding when pulling horse trailer. Dealer tried to get out of fixing but we hadn't even made 1st payment yet so after helping them understand ...they replaced turbo and EGR valve we were then back on the road. Sept 22nd more grinding noises underneath, limp truck home wont' start. We asked a friend who used to be diesel mech to take a look, he eventually found metal shavings in oil, says engine is more than likely trashed and that Ford didn't do all they were supposed to when they changed out the first turbo like changing some oil pump screen and more... "My question is aren't their certain guidelines Ford certified mechanics are supposed to follow when replacing a turbo? How do I find a list of these guidelines?" We only had a 30day warranty, dealer says our fault, we starved truck of oil. Next week we have a sit down with dealers president,their cert. Ford mechanics and our mechanic whose not cert. to fight for our rights~ if things dont go well we are stuck w/a 20K truckloan on a truck that doesn't run. Can this REALLY be happening??? Were in KS our a Lemon law seems to only protect new vehicles. Weve called DA & BBB not sure what else we can do.
Here's notes from dealer invoice when they replaced turbo first time.
At 67406 miles Performed visual inspection was ok retrieved codes monitored pids and performed pinpoint tests found VGT was stuck and the EGR valve was intermittently sticking, removed turbo from veh and disassembled found unison ring was stuck on center section but vanes had been damaged by exhaust impeller when it started to come apart. replaced turbo charger asy and reassembled replaced EGR valve and cleared codes, test drove and ran smoothly produced 23 PSi returned to customer. no smoke no other problems found at this time.

 

I thought the motors were covered for 100,000 miles not?

 

5 Years OR 100L miles, our truck is 6years old. My husband bought it at 6yrs old.

 

like i said previously if they believe and can prove you starved the engine of oil you will be stuck with the bill, have you checked the engine oil level? A beautiful thing about the HEUI injection system is they won't start if low on oil, it also leads me to wonder if you did indeed starve the engine of oil where did it all go and why? 6.0's can be found for pretty cheap these days though, cause sounds like you're gonna be stuck with a bill

 

i dont remember if it was a recall or a TSB but the oil feed for the turbo would collapse and starve the turbo of oil

 

This trucks oil had been checked just before I drove it the 90 miles to pick horses up. IT WAS RUNNING fine all the way there and it was still running on way home ...even when turbo started shredding and noises where loud as heck. I wanted to pull over and ride a horse home but my hubby wouldn't let me. When I got home and I even shut it off then my hubby started it back up and drove it down the road it wasn't until the next day that it wouldn't start. So WE did not STARVE IT OF OIL! But we gotta figure out how to prove this, which is why our mechanic needs to figure out if like if a Turbo shredding is considered "Castrophic engine failure" if it is then the Dealer was obligated to do Way more than what they did when changing the turbo in May. Looking now for the bulletin so I can share the exact wording but them not changing the screen/oil puts them at fault big-time.

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If I cant find any of this out we have no defense and only (1) day left to research it.

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what is it that every mechanic in a dealer shop of this size is to follow when fixing a turbo problem? Is it Mehanics guides, service bulletin, service manual what? How do we find out for this Wichita KS dealer what they are supposed to be following for this procedure? If I cant find any of this out we have no defense and only (1) day left to research it.

 

Well I would think that part of replacing the turbo is checking not only why it happened but also checking all the other systems and making sure they are good such as oil feed line return lines exhaust leaks boost leaks and also believe it or not checking that there are no bad injectors because a leaking injector can cause higher than normal tempatures along with even the programming on the stock ECU to make sure it is not malfuntioning. If you search for technical service bulitins manysites will show you them and in detail what needs to be checked. Also with the HPOP if you were starving the engine of oil the truck would not run and as for checking that the rest of the engine was getting oil is not your responsibility.

I wish I was closer to where you live I would try to help youfight it. It is not you problem to fix.

Also and I am just checking you are NOT running any sort of progrmmer are you? If the dealer sold you that truck with it installed they are completely liable because no vehicle can be sold that way here. Atleast that is what the local dealer told me here.

Good luck

 

I guess on these warranty's the fact is dealers try to do the minimum when it comes to warranty issues, they try to save money wherever they can just like when we took truck in for first turbo they tried to NOT fix it but I went crazy.... One guy told me your last option is to stand on the street with a sign that warns people that the company is not standing behind their used vehicles. He said he has gotten a LONG way with protest signs out in front of companies. The key is to be on the public street, not their property. They cannot do anything about you on a public street.