So I bought a 50" DLP TV about 3yrs ago from Sears. I also bought there 5yr extended warranty. This TV has worked perfect until about a month ago. I give them a call and they send me a $300 replacment lap. I install the Lamp and it makes it worse. So a service man comes out today and says the Lamp Harness Thingamagig needs repalaced. So he calls to order the part and its not being made anymore. FYI is was a $900 part. So he is going to send it to the manufacturer to have it fixed. FYI $500 to Fix. So im without a TV for "3-4weeks". So I call Sears up and my warranty included a rental rembursment plan. YES!!!!

So I go down to RAC and get a Brand New Toshiba 47" 1080p LCD on Sear's Dime to rent until they get mine fixed. So this got me to thinking.

Original Cost of TV $999 on clearence
5yr Warranty $249
$1248 plus Tax Total

Replacement Lamp $300
Fix other Part $500
Labor to Service Man around $200
Rental for 4 weeks $215

$1215 Total

Before they had spent the first dime on fixing mine they could have just said the TV is unrepairable and give me a $999 credit. I would have went to Sears today and put another $500 with the $999 and got me another TV with another warranty.

Does this make any sense for them to spend $1215 to fix a TV I only paid $999 for???

It doesnt make any difference to me cause It will get fixed or replaced but that just makes NO Sence to me what so ever.


Luke

 

Yeah, that's bonkers...for some reason that's the way things seem these days. It's often more expensive to fix than replace, especially with electronics... Hell even with women...better just to find a new one then to try and make amends .

 

So true just better to get rid of the pos and get a new one. And with the way electronics are going anymore in a year or two its already outdated and somthing better has come out to take its place and say 1000$ for it now and then the same in 6mo to a year maybe 500$ i dunno crazy crazy world we live in gotta love it huh. well Luke at least its not costing you anything figured they would have came up with excused why they coulnt cover it thats how it usually works for me

 

this is probably why sears is Broke, didn't they file chapter 7 ? then went out and bought Kmart hahahaha.

 

Yeah, it doesn't make any sense. My big screen with warranty, went out about 2-3 years into the warranty.

Service guy came out, ordered part, repaired tv...no charge

A year later...same chit....different (bigger) problem...no problem...ordered new TV and had it delivered, no charge

Recently, problem with screen...repaired....no charge, no problems.

IF it's a simple in home repair, do it. If it's a send away...replace it

 

I keep trying to get the guy to just call it quits and let me get a new one.

 

they wont they think its cost effective to fix it

 

Its 1st Grade Math

 

but..........


what's their markup? A $900 part for you is probably a $50 part for them that's been charged off and sitting on a shelf for years. you already got $400 off that part by sending it in to have that fixed. after labor and burden it probably costs them $250 to repair it. not sure how the rental figures into it all tho.

 

Ya I could see that but they didn't have that part nor did Hitachi. There having to rapair the old part. Maybe they cut them a deal on rebuilding a part I don't know. I just thought it was funny to spend more on fixing it than its worth.