he offered you 150 to remove this thread???????????

 

Tell them to sign up so we can see what they say

DM

 

I wish I had the power to remove threads, I could use $150.

 

agreed...........they can state their case here to prove there commitment to the customer for doing whats RIGHT

IF they wont come on here than its evident that they dont want our biz

 

Tell them that YOU cannot remove the thread, but we would really like to hear the other side.

Let them post their commitment to service...

 

I guess I should have read all the post before I hit the quote button huh

 

I have the powers to remove this thread....they hafta prove to me though


I am a nice guy ,................all they hafta do is come on here and show me they are here for the customer after the sale

 

They are the highest place I have ever seen for wheels/tires. I looked a couple days ago for a 265 toyo mt. Seen them before for $107 a tire. They wanted almost $400 I believe
I've never heard anything good about them

 

Hey guys after reading the past posts and hearing a little about our perceived repitation on here I felt it necessary to follow up with you guys. I apologize in advance to everyone who had to slog through this mess without anyone responding with an apology.

I spoke to Tyler on this side and to the "supposed manager" that he spoke to, which by the way was another sales person in the phone center that thought he knew what he was doing. Tyler looked at a past invoice on thosae tires and although we dont normally sell those particular tires we purchased them for one of my personal customers in the past. Unfortunately I worked out s deal from the vendor for those tires because they were going on a Sema truck and he received a much lower than normal cost. tyler was under the impression that that was our everyday cost and passed that along to our customer by mistake.

That is where we left off putting customer service first. It is completely unacceptable to call a customer and ask for more money after we have concimated the sale. We did charge the card because our purchasing dept got the tires in and the order was in the tire dept being mounted.
There is absolutely no excuse for the treatment from here on out. My management staff has been trained to honor any price that we quote without question. Unfortunately this is two EX sales people that will be spending the next 2 months in the warehouse unloading trailers until they learn to appreciate the fact that they sit in an air conditioned building all day talking to people about the things they are passionate about.

I would never in a million years ask someone to remove a poor post in exchange for a gift card. When I heard that I was sick wit embarrassment.

Once again I want to apologize for the way you were treated and I will send you a PM directly on top of the apology I have already offered. I dont expect or deserve you to give me your order I just want to attempt to patch hard feelings.

Since I'm new around here if anyone has any problems pastor present and I can help to resolve My contact info is below. Please email if possible because I am rarely at my desk.

Brandon Hood
Phone Center Manager
1-800-337-9005 x 5530
bhood@4wheelparts.com

 

Brandon,

I've seen your posts on some other forums and you seem to be legitimately trying to make things right between your company and its customers. I commend you for that as I'm sure it's a miserable task to undertake. Thank you for coming here and attempting to repair those strained relationships with our members.

I'll ask that any replies or comments directed toward Brandon be on the basis of dealing with your relationship with the business. Please do not make any personal attacks or generalized statements about him.

I've never had any dealings with 4wheelparts mainly due to the comments I've heard/read about but it's good to see someone making a seemingly honest attempt at bettering their business.

BTW, welcome to Diesel Bombers.