Social Media Offers New Ways to Deliver Customer Service to Ford Owners
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Joined: May 2007
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Social Media Offers New Ways to Deliver Customer Service to Ford Owners
When Steven Yourstone wanted answers about the arrival of his 2011 Explorer, he contacted Ford. But he didn’t pick up the phone or work through any complicated message systems. He simply asked his question on the Ford Explorer Facebook page. He got an answer from the Ford Customer Service Division social media team – along with a lot more.
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