DO NOT BUY FROM DIESEL CARE INC!!!!! READ THIS!!!!
 

DIESEL CARE INC IN TENNESSEE ARE STRAIGHT UP CROOKS!! I have gone through hell with Diesel Care in the last month. Heres the story... I bought a LB7 Dmax that kept going into limp mode. I took it to the chevy dealer and they said it needed injectors. I bought a set of used 10k mile injectors from a guy off craigslist but wanted to get them tested prior to installation. In comes diesel care... I shipped them down and had them "tested". They called me a week later and said they were all good and tested within spec but "Bleed a little fuel" after they were shut down. They then proceeded to tell me that they could install some high tension springs in the ball seat inside the injectors to "possibly help slow down the bleeding" for a little extra charge. So of course I said to do it. All this cost me $450. Soooooooo... fast forward a week or so. I get the injectors back and have them installed. The mechanic starts my truck and its hitting on 6 cylinders PUKING smoke. I TRAILER the truck to the chevy dealer again. They tell me that #1 and #5 injectors are SHOT. I have written documentation of this. It costs me $200 more in diagnostics to have them tell me this... I called up Diesel Care and tell them that two of these supposedly tested injectors are bad. They say "buy two more from us and send us the old ones. We'll test them and refund your money if they're bad." I paid $450 for tow new injectors from them and paid another $500 in labor to have them changed AGAIN. The truck runs flawless now. So OBVIOUSLY the two injectors are bad. I send them the bad injectors. They put me off for two weeks and I keep bugging them until the D-bag service manager STEWART says "we'll give you $90 back and that's it"................................. I turned them into the BBB and my credit card company as well. They will be getting a certified letter from my attorney next week requesting a statement. He's already on it.

I guess maybe buying used injectors, and dealing with a shop you're not familiar with are two things that can come back to bite you :c:

Well... obviously if i could do it again, id buy new... but that isnt what the post is about. Its about a dishonest company. Weather i know the company or not, theyre still dishonest and still screwed me.

You did the right thing, about reporting a dishonest business but in the future buy " N E W ":tu:

Hate to hear it man, but you have done what it takes to make these jokers pay. Wish you luck with the whole ordeal. :s:

UPDATE: I actually got a return email from the BBB. Apparently these jerks have had over 40 claims filed against them with the BBB, all of which they haven't responded to. I cannot believe I got screwed like this by such a negative dishonest company. How are these guys still in business? Im gonna have fun with this one. I hope I get them shut down.

The BBB is a joke. There is nothing they can do to a business besides giving them a bad rating. A business with a bad rating can improve it by paying more money to the BBB and "talking" over problems with the people who file complaints.

Sorry about your luck.

hopefully these jokers go out of business:td:

Look at the reviews for Diesel Care and Performance of Millington, TN. They do business on eBay under the name Dieselcare and DCP, Inc. Obviously many people have been ripped off and sold bad quality parts from this seller.

You have a very good lawsuit here but you must find an attorney who specializes in consumer fraud law. An attorney who is not familiar with this area of law may not recognize this as a good case. Consumer fraud laws in many states allow for the recovery of triple damages plus attorneys fees. A good consumer fraud attorney will likely take you case on contingency and will recover his fee from the defendant if he wins the case. You won’t have to lay out any money. There are also federal warranty and consumer laws that are applicable to your situation. You should definitely pursue a lawsuit against this seller. The right attorney will teach this D-bag a lesson he will never forget. You will recover everything you lost and then some. Refunding you only $90 is a disgrace and a fraud.

My guess is that Diesel Care and Performance was BS’ing you about installing high tension springs and it was just a ploy to extract more money from you. If your engine is stock there is no need for anything other than oem springs. You should have demanded that he return the old springs to you.

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Take a look on Google. There is complaint after complaint for Deisel Care and Performance.

Got My Vote Thanks 150
:scare2::s::bat:

I also agree with go new trying to save a buck can cost you 2 in the long run. Good Luck

Well.. thanks for sharing this stuff on not to buy diseal care inc. It has really provided me great help in getting away from this.

Thank you, all of you.
 

Thanks guys, I was about ready to buy two sets of 60# valve springs from them, $50/set w free shipping. I will not be supporting their business, I'll pay the extra to go somewhere else!

diablosport trinity
:jump:

Tested is not rebuilt
 

:scare2:So we tested a set of injectors, installed some springs and you want us to warranty them?? I'm sorry but if that is your expectation, you are not the kind of customer I want or need. I build (note the word BUILD) good quality injectors, but I cannot be expected to warranty something I just simply test. And by the way....I never did hear from your attorney, I look forward to talking to him and hearing how I should be expected to warranty your worn our injectors????? For anyone else reading this, I am an honest businessman and I am not a crook. Anybody can say anything, make up half truths and some just simply lie. You should do business with someone you trust and that treats you how you would like to be treated. We have literally thousands of loyal customers with whom we love working with on their diesel needs. This is clearly not one of them...thank goodness.

Can you explain the purpose of "testing" injectors and exactly what a customer should resonably expect from that service?
It is my understanding that installing springs implies dissassebling the injectors - if you did in fact even do that. The process of putting them back together would be referred to as "building" them.

Exactly what should a customer expect to receive for the $450 service as you have characterized it? Sounds like you make $450 for $20 worth of parts, and an hour's worth of time that provides no customer value whatsoever. The only value in testing those particular injectors would have been to tell the customer they were bad.

In fact, the thing you call "testing injectors" is obviously nothing but a scam to fleece people out of their money. You are one of the reasons the entire automotive repair business operates under such a cloud of mistrust and deception. :td:

Testing is assessing..i.e. letting a customer know the mechanical soundness of his products. Pullin a solenoid off an installing a spring is far from rebuilding...and to reply to your general assumption that we somehow cheated this customer, you can think anything you want. I don't cheat people an I don't make stupid comments without having at least some of the facts from BOTH sides. You don't do that here. You make blanket comments without even knowing anything about me. I get called everyday from peope just like you who call for advice on how to get their vehicle running. We do all this for FREE because that is what kind of people we are. You wouldn't know anything about that. You just make assumptions that we are dishonest. Think whatever you want, I really could not care less about your uninformed, one sided opinion

So you just lied? :humm:

No, but I'm sure you will assume that I did because all mechanics lie, right?

Did you tell the customer his injectors were mechanically unsound?

Maybe they were damaged in shipping... :nope:

I sell exchange injectors for almost 1600.00 a set. I would have much rather have sold him completely rebuilt injectors rather than doing it this way. It avoids problems like this when it does not work out for the customer, and yes he was completely informed of the condition of his injectors. Ask yourself, why would I say the injectors were great, and then go into them. They were worn out to begin with. We hoped the springs might buy him a little more time. He did not want/could not afford a reman set, so we (regrettably) tried to help him out.

You opened yourself up for this by simply not giving a straight answer: yes or no. That is the is the crux of the matter with dishonest business people....
Yes or no: Was he told the injectors were mechanically unsound?
No - you hoped by conning him into a quick 'n easy spring swap you could get away with making an easy score.
How'd that work out for ya?

What goes around comes around. You been in the business long enough to know how this works and you ADMITTED the injectors were bad right from the git.

Believe what you want. You operate off the premise that I am dishonest, so convincing you otherwise is like pushing water uphill...impossible. I have been in this business for 27 years and have owned Diesel Care for 10 of those. We just had our best year ever, tremendous growth, so you are right what goes around DOES come around. That is why I have a successful business with a staff of twenty one HONEST folks, but of course, I'm sure you think I am lying about even that. If you are ever in Memphis, look me up, I would love to meet you...honestly.

Sure thing! If I ever need springs put in a set of worn out injectors I'll be sure to give you a call. :w2:

Ive only been in the industry about 7 years and learned after the first year that the customer looks to you as the professional. They look to you to tell them what will and wont work. Professionals only do work of upmost quality. There's no rigging. After a couple years in the business you wouldn't dare do patch work to please a customer because you've learned you're setting yourself up for failure.
Add to that your inability to clearly communicate and keep your cool during the course of this conversation and I think you've got a recipe for a failed business.


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Well, I have been in the industry a lot longer than seven years, and I have a very successful business, so with regards to my recipe, I am fine with it. I do lose my cool when I am called a liar and dishonest, and I make no apologies for it. With regards to the patch work, if you had all the facts surrounding this you would be more understanding, but it is not worth going any further into it, suffice to say it was regretable on my part to have tried it. I respect you opinion and you are certainly entitled to run your business how you see fit, but so am I.

Now that is funny "hope" haha that sounds like a 27 year experienced mechanic :lol88:

Diesel Care Inc You did half ass work nice job :tu:
You wont admit it because work is probably done like that a lot over there and you dont want anyone to know :w2:
been in shops that sound just like yours and its BS....
MAKES GOOD SHOPS THAT !!!HELP PEOPLE!!! LOOK BAD
stop trying to say you did the right thing you just are money hungry and had to try to make a sale even tho you new those injectors were bad
and your bragging about 27 years experience ha you should know better :argh:
unless those 27 years were sweeping shop floors then i would understand :s:
shops like yours will bring me to my grave
IF THOSE WERE YOUR INJECTORS THAT TESTED BAD WOULD YOU HAVE PUT THEM IN YOUR TRUCK?????MR.27??? AND IF YOU SAY YES THEN THATS BS....

what you did was like telling someone who trusted you that there injectors were bad and you could fix them when really they were not fixed and then charge them 450 bucks and and then send them back to the customer saying there fixed..... NO WAIT THAT IS WHAT YOU DID:td:

THIS WAS NOT A MISTAKE IT WAS A CHOICE

p.s.I know the snap on guy sells nice brooms you should pick one up if you dont have one already
sounds like your going to be going back to sweeping floors in a couple of years want a be mechanic :hellox:

Thats just funny.
Why not give the guy his $110 back and be done?
You must know how finicky cr injectors are, why take a chance?
And I must be a very intelligent guy considering I've only been in the business 7 years and dont have any bad reviews or complaints. Its taken you 20 more years to get here and youve still not got it down? Maybe its because I actually try to offer customer service?
1st: we only buy bosch remans and do not offer to install rebuilt injectors.
2nd: Rob Scheid (scheid diesel) rebuilt some lb7 injectors for us one time that had problems. They went above and beyond and replaced multiple injectors multiple times when the root problem was a hose that was disintegrating allowing large particles in the cp3. No questions asked they stood behind their rebuild. It wasnt even their problem. Their injectors were fine!
In the same respect they did a complete rebuild, a respectable injection shop knows you can't replace the ball seat or one other components and call it fixed. Its like saying "oh you only have 400 bucks? I'll just install 2 $200 tires but the 2 other bald ones will be fine"
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Well thanks for all the insight guys. You have once again proved what I have always known, everybody has an opinion, and you are certainly entiled to yours....especially you Clementdiesel. Yes I do push a broom in my shop at times, as well as clean the coffee pot, and I am also the owner. By your use of emotion icons you appear to be about twelve, so I try not to be too harsh. And yes mysterync, if you have been in business 7 years with not one bad review, great for you. I hope it continues for the next 15+ years. I stand by my work, what was done and how it was done. You do not have all the facts and I don't want to waste my time going into it. I do 15 to 20 sets of those injectors a week, and if I was half as bad as you guys seem to imply, I wouldn't last a month, whicle, by my calulations, I am ahead of both of you. I'm not bragging, God has blessed me to be in business this long, I simply say this to offer that you truely do not have a clue what you are talking about, you don't know me or my business, and your comments are based on something other than the truth.

I'm ten get it right and I still know your full of BS

So you stand by your work:humm: It sure doesn't seem so from what you been posting:nope:

ok:jump:ok:jump:ok:jump:ok:jump:ok:jump:my turn:c: been sitting back too long watching this bs:pca1:



you used one also so what are you a "mechanic" and the emotion usage police rapped up in one package? note return to sender
so please inform us about your side of the story

again inform us:dang: here is my thing your past post you have used over 700 words. thats a essay where im from and not a short one, good enough for a school report. but anyway. if you had that much time before you could of just explained yourself from your first post. at my old welding job we had a sign that said "if you don’t have enough time to do the job right the first time, then how you going to do it the second time? Even when I was working my job at autozone, this lady wanted some sort of rubber hose to patch her brake line. I wouldn’t sell her one, even when she got pissed at me for not selling her anything. I didn’t care if I lost my job I for one couldn’t rip her off by selling her something that wouldn’t work, and secondly it could kill someone. I even went as far as calling other part stores in the area and telling them about it so they wouldn’t sell her the hose either

diesel care issues
I have done business with Diesel Care for 8 years or more and recievedexcellent service as well as detailed lengthy product support and advice. Billy, the owner has on ocassions personally worked with me on problems. I own a small shop in a remotr part of the country
and depend on reliable and honest suppliers from metropolitan areas with a broader expierience base. I don,t know what went wrong with your issue, sometimes too many "cooks in the kitchen" can generate a lot of finger pointing, just saying.......
Rich

If Diesel Care is telling the truth why is the BBB making unfavorable reports about them?

Diesel Care and the BBB
 

OK, I checked the BBB complaints, six total and only one could be read. That is six out of possibly millions of transactions. By the way, diesel care installs and "proves" their own products in their own well equipted shop, unlike most other suppliers, None of us have first hand knowlege, but the complaints seem to be about late shipments. The negative rating from the six complaints was for not responding to or joining the BBB, not the % of satisfied customers. Diesel Care is a company that has high volume sales, they occasionally run out of stock, due to their suppliers, like Bosch, not being able to keep up. And yes, I have expierienced this and have been promptly informed, this is my expierience after many purchases. I always remind myself that "they" killed the only perfect person 2 thousand years ago. I also remember the last national election cycle, the BBB was(and still works to influence congress) a major campaign contributor responsible for miss-informing the public and inciting negitiveism in our political process. So i don't now and never have given the BBB much credibility. I will continue to do business with them, and heres my credentials, MB master tech, Audi, VW, Porsche factory mechanic for 30 years, 45 years working on diesels starting in Viet Nam and continuing to this day(well past my prime). I can't and don't know everything about every manufacturer, so I rely on proven associates like Diesel Care.
thank you,
Rich

Rich.... how stupid do we all seem? I've dealt with 10-15 local customers who have had issues. You'd have better luck using your actual user name and defending your business as you!

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diesel care
 

question asked and answered. I can't help that you don't like the truthful answer. Some people on these sites lack objectivity. I don't know what you mean by using my real user ID. please explain, I thought I was. Maybe this is the wrong site for me, there are plenty of others. later girls!
rich

:D:thumbup:

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who asked you anything if you went rich? seams diesel care lost interest in this post and now someone "carsmars" (a.k.a. DieselCareInc) with 0 post joins just to vouch for him. i think we all here came up with some questions to ask him but he cant answer them.

Dang, I've got some folks in Lakeland. I'll make sure they don't get within a 100 acre field of that place. It wouldn't have been bad if the dude had owned his handiwork and squared up with the customer, but damn...
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Just spoke to my people. Turns out that shop already has a reputation for not-so-great work and high rates. "It's like Ramen noodles at caviar prices" is the way it was put. :nope:

I don't even know where to start!LOL. Autozone "tech". I have nothing to do with diesel care. period. I came to this site expecting some insight and advice from other mechanics,
like I have expierienced on all the other sites. Diesel care "doesn't care" because this site is more for gossip than product and repair info as far as i can see. They tried to be reasonable, but they got ambushed instead! By the way, hows the law suit going, what did the "lawyer say anyway" I would put a bunch of those little jumping and laughing round yellow guys up, but i don't know how!!! I am just nothing more than a real mechanic