Dont buy from STILLEN!
#11
02-08-2011, 10:32 AM
Hey Guys,
Just wanted to take a minute to introduce myself and supply a bit more information to this thread. My name is Mitch and I work for STILLEN in the sales division. This thread was brought to my attention after we finalized everything with the customer. I’d like to follow up with more information since we have been in contact with the customer and finalized the return.
In this situation the series of events was unfortunate however, in the end the customer did receive a full refund. Basically what happened is, during the manufacturing process of urethane body parts it is not abnormal to pull a part out of a mold that might have a small defect. We patch these defects with a urethane composite which is chemically identical to the part before shipping it to the customer. This repair usually is unnoticeable and structurally the same. Unfortunately, in this situation, the repair was not done properly cracked during shipping. When the part came back for inspection our urethane manufacturing guys said that it wasn’t really that bad. Usually their analysis is spot on and we proceeded with informing the customer. Later it was brought to our attention that the customer had posted on the forums and was dissatisfied with the result, so the Vice President, Sales Manager, and myself took a look at the part in question to see what was going on.
Upon further review we found that the urethane could be repaired, and if it were going on one of our vehicle’s we would repair it and move on. However, we all understood that was more than we should ask a customer to do. We determined that the part really should not have been shipped out as it was and that a full refund was the only fair result. So, the Sales Manager followed up with the customer and informed him that he had the choice between a new roll pan or a full refund. The customer has chosen a full refund.
STILLEN is very proud of our urethane manufacturing. We began producing our own urethane in the late 80’s and the formula has stayed the same ever since. We manufacture thousands of parts a year as well as manufacture private labeled parts for numerous other companies, many which are leaders in the aftermarket automotive industry. It is always our goal to supply our customer’s with the best quality products and the best possible Customer Service.
Thank you very much,
Mitch
Mitchk@stillen.com
Just wanted to take a minute to introduce myself and supply a bit more information to this thread. My name is Mitch and I work for STILLEN in the sales division. This thread was brought to my attention after we finalized everything with the customer. I’d like to follow up with more information since we have been in contact with the customer and finalized the return.
In this situation the series of events was unfortunate however, in the end the customer did receive a full refund. Basically what happened is, during the manufacturing process of urethane body parts it is not abnormal to pull a part out of a mold that might have a small defect. We patch these defects with a urethane composite which is chemically identical to the part before shipping it to the customer. This repair usually is unnoticeable and structurally the same. Unfortunately, in this situation, the repair was not done properly cracked during shipping. When the part came back for inspection our urethane manufacturing guys said that it wasn’t really that bad. Usually their analysis is spot on and we proceeded with informing the customer. Later it was brought to our attention that the customer had posted on the forums and was dissatisfied with the result, so the Vice President, Sales Manager, and myself took a look at the part in question to see what was going on.
Upon further review we found that the urethane could be repaired, and if it were going on one of our vehicle’s we would repair it and move on. However, we all understood that was more than we should ask a customer to do. We determined that the part really should not have been shipped out as it was and that a full refund was the only fair result. So, the Sales Manager followed up with the customer and informed him that he had the choice between a new roll pan or a full refund. The customer has chosen a full refund.
STILLEN is very proud of our urethane manufacturing. We began producing our own urethane in the late 80’s and the formula has stayed the same ever since. We manufacture thousands of parts a year as well as manufacture private labeled parts for numerous other companies, many which are leaders in the aftermarket automotive industry. It is always our goal to supply our customer’s with the best quality products and the best possible Customer Service.
Thank you very much,
Mitch
Mitchk@stillen.com
#12
02-08-2011, 04:47 PM
Hey Guys,
Just wanted to take a minute to introduce myself and supply a bit more information to this thread. My name is Mitch and I work for STILLEN in the sales division. This thread was brought to my attention after we finalized everything with the customer. I’d like to follow up with more information since we have been in contact with the customer and finalized the return.
In this situation the series of events was unfortunate however, in the end the customer did receive a full refund. Basically what happened is, during the manufacturing process of urethane body parts it is not abnormal to pull a part out of a mold that might have a small defect. We patch these defects with a urethane composite which is chemically identical to the part before shipping it to the customer. This repair usually is unnoticeable and structurally the same. Unfortunately, in this situation, the repair was not done properly cracked during shipping. When the part came back for inspection our urethane manufacturing guys said that it wasn’t really that bad. Usually their analysis is spot on and we proceeded with informing the customer. Later it was brought to our attention that the customer had posted on the forums and was dissatisfied with the result, so the Vice President, Sales Manager, and myself took a look at the part in question to see what was going on.
Upon further review we found that the urethane could be repaired, and if it were going on one of our vehicle’s we would repair it and move on. However, we all understood that was more than we should ask a customer to do. We determined that the part really should not have been shipped out as it was and that a full refund was the only fair result. So, the Sales Manager followed up with the customer and informed him that he had the choice between a new roll pan or a full refund. The customer has chosen a full refund.
STILLEN is very proud of our urethane manufacturing. We began producing our own urethane in the late 80’s and the formula has stayed the same ever since. We manufacture thousands of parts a year as well as manufacture private labeled parts for numerous other companies, many which are leaders in the aftermarket automotive industry. It is always our goal to supply our customer’s with the best quality products and the best possible Customer Service.
Thank you very much,
Mitch
Mitchk@stillen.com
Just wanted to take a minute to introduce myself and supply a bit more information to this thread. My name is Mitch and I work for STILLEN in the sales division. This thread was brought to my attention after we finalized everything with the customer. I’d like to follow up with more information since we have been in contact with the customer and finalized the return.
In this situation the series of events was unfortunate however, in the end the customer did receive a full refund. Basically what happened is, during the manufacturing process of urethane body parts it is not abnormal to pull a part out of a mold that might have a small defect. We patch these defects with a urethane composite which is chemically identical to the part before shipping it to the customer. This repair usually is unnoticeable and structurally the same. Unfortunately, in this situation, the repair was not done properly cracked during shipping. When the part came back for inspection our urethane manufacturing guys said that it wasn’t really that bad. Usually their analysis is spot on and we proceeded with informing the customer. Later it was brought to our attention that the customer had posted on the forums and was dissatisfied with the result, so the Vice President, Sales Manager, and myself took a look at the part in question to see what was going on.
Upon further review we found that the urethane could be repaired, and if it were going on one of our vehicle’s we would repair it and move on. However, we all understood that was more than we should ask a customer to do. We determined that the part really should not have been shipped out as it was and that a full refund was the only fair result. So, the Sales Manager followed up with the customer and informed him that he had the choice between a new roll pan or a full refund. The customer has chosen a full refund.
STILLEN is very proud of our urethane manufacturing. We began producing our own urethane in the late 80’s and the formula has stayed the same ever since. We manufacture thousands of parts a year as well as manufacture private labeled parts for numerous other companies, many which are leaders in the aftermarket automotive industry. It is always our goal to supply our customer’s with the best quality products and the best possible Customer Service.
Thank you very much,
Mitch
Mitchk@stillen.com
Actually I have not recieved a full refund. Dont come in here trying to spread lies to cover you lack of customer service. Even though I was told I would be refunded the amount I still dont have anything in my hands.
As of right now when I just checked my account there isnt any pending transactions. So no I still dont have the money and am still getting the run around from these people. I was told I would be refunded back on Jan 25th. How long does a refund take?
Did it take my posts on the forums, facebook or the complaint at the BBB to actually get you guys to SAY you would refund my money? After all its just talk until i get it.
And I was still stuck paying for the return shipping out of my own pocket. That wasnt offered in the refund.
#13
02-08-2011, 08:13 PM
Diesel Bomber
#15
02-09-2011, 01:50 AM
#16
02-09-2011, 07:52 AM
#17
02-09-2011, 08:01 AM
#18
02-09-2011, 08:27 AM
Re: Dont buy from STILLEN!
Dude that's SO shady of them. Only good part is they were in the wrong in first place for sending you junk then expecting you to take it. So everyone has your back. No one is gonna believe some chump that posts trying to save face when you still stand back and say they STILL didn't follow through!! I work for Lincoln Electric and we pride ourselves on quality! We don't jack around if somethings wrong! Otherwise we wouldn't have a 3 year parts AND labor warrenty!!
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