Safety Recall H34
Dash Silencer Pad
2007-2008 (DH) Dodge Truck
(D1) Dodge Truck
(DC) Dodge Truck
(DM) Dodge Truck
NOTE: This recall applies only to the above vehicles equipped with a 6.7L diesel
engine (sales code ETJ) built through November 5, 2007(MDH 110523).
IMPORTANT: Some of the vehicles within the above build period have already
been inspected or repaired and, therefore, have been excluded from this recall.
The dash silencer pad on about 110,000 of the above vehicles may sag and contact
the exhaust gas recirculation (EGR) cooler. This may cause the dash silencer to
locally overheat and cause an underhood fire without warning.
All vehicles must have a dash silencer pad support bracket installed.
Models
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Dealers should also consider this requirement to
apply to used vehicle inventory and should perform this recall on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Repair
Safety Recall H34 – Dash Silencer Pad Page 2
Part Number Description
CBLFH340 Dash Silencer Pad Support Bracket Package
Each package contains the following components:
Quantity Description
1 Bracket, Dash Silencer Pad Support
2 Screws, Attaching
Each dealer to whom vehicles in the recall were assigned will receive enough
Dash Silencer Pad Support Packages to service about 10% of those vehicles.
1. Open the hood.
2. Place the dash shield over the dash silencer pad on the dash panel as shown in
Figure 1. Temporarily place a small block of wood between the EGR cooler
and dash shield to hold it in place (Figure 1).
Parts Information
Service Procedure
Figure 1 – Wiring Harness Moved for Clarity
Safety Recall H34 – Dash Silencer Pad Page 3
3. Using a cotter pin puller (Snap-on
SGA173B or equivalent) pierce a hole
through the dash silencer pad. Then
use a circular motion to enlarge the
hole in the dash silencer pad. Use the
dash shield as a template (Figure 2).
CAUTION: Failure to pierce a hole
through the dash silencer pad will
cause the dash silencer pad material
to wrap around the screw during
installation.
4. Using one of the self-drilling screws
provided and an air ratchet, install the
screw located on the dash shield tab
(Figure 3).
Service Procedure (Continued)
Figure 3
Figure 2
Safety Recall H34 – Dash Silencer Pad Page 4
5. Using a cotter pin puller (Snap-on
SGA173B or equivalent) pierce a hole
through the dash silencer pad. Then
use a circular motion to enlarge the
hole in the dash silencer pad. Use the
dash shield as a template (Figure 4).
CAUTION: Failure to pierce a hole
through the dash silencer pad will
cause the dash silencer pad material
to wrap around the screw during
installation.
6. Using a 1/8 inch (3 mm) drill bit, drill
a hole into the dash panel using the
dash shield as a template (Figure 5).
Service Procedure (Continued)
Figure 4
Figure 5
Safety Recall H34 – Dash Silencer Pad Page 5
7. Using an air ratchet, install the second dash shield retaining screw (Figure 6).
8. Remove the wood block installed in Step 2 (Figure 6).
9. Close the hood.
Service Procedure (Continued)
Figure 6
Safety Recall H34 – Dash Silencer Pad Page 6
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and
provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Install dash silencer pad support bracket 23-H3-41-82 0.2 hours
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
All involved vehicle owners known to Chrysler are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this recall. This repair does not require hoists or other full service
facility special equipment and is a Chrysler Mobile Service approved repair.
Completion Reporting and Reimbursement
Dealer Notification
Owner Notification and Service Scheduling
Safety Recall H34 – Dash Silencer Pad Page 7
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner’s name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
SAFETY RECALL H34 – DASH SILENCER PAD
Dear: (Name)
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Chrysler has decided that a defect, which relates to motor vehicle safety, exists in some 2007 and 2008 model
year Dodge trucks equipped with a 6.7L Cummins diesel engine.
The problem is... The dash silencer pad on your truck (VIN: xxxxxxxxxxxxxxxxx) may sag and
contact the exhaust gas recirculation (EGR) cooler. This may cause the dash
silencer pad to locally overheat and cause an underhood fire without warning.
What your dealer
will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this, your
dealer will install a dash silencer support bracket. The work will take about ½ hour to
complete. However, additional time may be necessary depending on service schedules.
What you must
do to ensure your
safety...
Simply contact your dealer right away to schedule a service appointment. Ask the
dealer to hold the parts for your vehicle or to order them before your appointment.
Remember to bring this letter with you to your dealer.
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact
Chrysler at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed
on the card apply to you or your vehicle. You may also update this information on the web at
CCCCCCCCCCCCCCCCCCCCCCCCCC
If you have already experienced this condition and have paid to have it repaired, you may send your original
receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Recall
Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may
submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Ave., S.E., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to Safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your
attention to this important matter.
Customer Services Field Operations
Chrysler
Notification Code H34
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 

Just another item to add to the list of reasons that the EGR cooler deserves a place in the trash can. Thanks for posting that Chris.

 

not a problem!

 

I just got my recall notice in the mailbox yesterday. Just out of curiosity, I checked my pad, and it is a bit loose, but I see no evidence of it being heated up...ie no scorch marks of any kind. After reading the repair process, I'm not real crazy about them drilling a hole in the underside of my hood unless they are going to make sure it's sealed back up properly. Unless they seal the hole back up, that's going to end up a potential rust spot. Moreso for the people who live up north or close to the coast.

 

huh I heard of this a few weeks ago but havent recieved anything in the mail about it yet no big deal guess well just have to delete it before it catches of fire you know for safety and all that stuff. Ive also heard theres a recall for the frontend something about the ball joints shattering or sumthin. ill see if i can find it

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Steering Linkage Recall for 08 and 09 trucks

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Great here we go. Even the fix for DW is now getting recalled.

Make: DODGE Model: RAM 2500
Model Year: 2008
Manufacturer: CHRYSLER LLC Mfr's Report Date: JAN 06, 2009
NHTSA CAMPAIGN ID Number: 09V005000 N/A
NHTSA Action Number: N/A
Component: STEERING:LINKAGES:TIE ROD ASSEMBLY
Potential Number of Units Affected: 32865
Summary:
CHRYSLER IS RECALLING 32,865 MY 2008-2009 DODGE RAM 2500, 3500 AND 3500 CAB CHASSIS PICKUP TRUCKS EQUIPPED WITH POWERS AND SONS STEERING LINKAGE. THE STEERING LINKAGE DRAG LINK INNER TIE ROD TO PITMAN ARM BALL STUD MAY FRACTURE. ALSO THE STEERING LINKAGE DAMPER ATTACHING THE BRACKET MAY YIELD AND SHIFT ON THE LINKAGE.
Consequence:
THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION INCREASING THE RISK OF A CRASH WITHOUT WARNING.
Remedy:
DEALERS WILL REPLACE THE STEERING LINKAGE DRAG LINK INNER TIE ROD END ASSEMBLY, AND INSPECT THE STEERING LINKAGE DAMPER BRACKET FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JANUARY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Notes:
CHRYSLER RECALL NO. H36. CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV

 

any updates on these recalls? what if i had a Chrysler repair done? it was fixed but then weeks later the same problem again, am i still eligible for the recall?

 

you would be best to contact your dealer and speak with them about it