Dont buy from STILLEN!
Thread Starter
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Diesel Fan
Joined: Jun 2008
Posts: 76
Likes: 3
From: Dallas, Texas
Dont buy from STILLEN!
I didnt really know where to post this so if it needs to be moved so be it. I wanted to warn guys in case they thought about buy from them.
I promised those crooks over there at Steve Millen sport parts I would post this on a few sites so here it is.
On December 6 of 2010 I ordered a Street Scene roll pan from Stillen for my truck. I paid 202.50 for it and received it about a week later. the following weekend I tried to put it on the truck. It didn't match the body lines on one side. The whole thing was severely bowed and bulged out on the right side. That was when i noticed there was a torn spot on the inside lip on the right side. I contacted Stillen and spoke with Margaret Lo(mlo@stillen.com). She told me if I laid the roll pan out in a warm room for a few days it would return to shape. Well since it was almost Christmas at this point I decided to lay it out and wait until after the holiday to contact them again. The Monday after Christmas I tried to install it again. It hadn't changed shape at all still messed up. I contacted Margaret again and told her it still doesn't fit and I wont to send it back. Im not happy with the product at all. She told me I might have to pay a restocking fee of 10-20% for sending it back and I had to pay to ship it back. Then she sent me a RA# okaying it to come back. I paid $39 to ship it back and then they charged my $87 restocking fee on a $200 part. I could have sold it for $80 and made more money on it.
They are lying crooks. Don't do business with them. Tell all your friends about them.
I promised those crooks over there at Steve Millen sport parts I would post this on a few sites so here it is.
On December 6 of 2010 I ordered a Street Scene roll pan from Stillen for my truck. I paid 202.50 for it and received it about a week later. the following weekend I tried to put it on the truck. It didn't match the body lines on one side. The whole thing was severely bowed and bulged out on the right side. That was when i noticed there was a torn spot on the inside lip on the right side. I contacted Stillen and spoke with Margaret Lo(mlo@stillen.com). She told me if I laid the roll pan out in a warm room for a few days it would return to shape. Well since it was almost Christmas at this point I decided to lay it out and wait until after the holiday to contact them again. The Monday after Christmas I tried to install it again. It hadn't changed shape at all still messed up. I contacted Margaret again and told her it still doesn't fit and I wont to send it back. Im not happy with the product at all. She told me I might have to pay a restocking fee of 10-20% for sending it back and I had to pay to ship it back. Then she sent me a RA# okaying it to come back. I paid $39 to ship it back and then they charged my $87 restocking fee on a $200 part. I could have sold it for $80 and made more money on it.
They are lying crooks. Don't do business with them. Tell all your friends about them.
Diesel Bomber
Joined: Sep 2007
Posts: 7,638
Likes: 638
From: Bend OR
Wow. So the product is bad, damaged or otherwise not correct, and they charge you a restocking fee?
I would first file a claim with your CC, I would then file a report with the BBB for what ever state they are based out of.
Did you by chance take any pictures of the product or install?
Was this roll pan fiberglass or steel?
I would first file a claim with your CC, I would then file a report with the BBB for what ever state they are based out of.
Did you by chance take any pictures of the product or install?
Was this roll pan fiberglass or steel?
Thread Starter
|
Diesel Fan
Joined: Jun 2008
Posts: 76
Likes: 3
From: Dallas, Texas
Wow. So the product is bad, damaged or otherwise not correct, and they charge you a restocking fee?
I would first file a claim with your CC, I would then file a report with the BBB for what ever state they are based out of.
Did you by chance take any pictures of the product or install?
Was this roll pan fiberglass or steel?
I would first file a claim with your CC, I would then file a report with the BBB for what ever state they are based out of.
Did you by chance take any pictures of the product or install?
Was this roll pan fiberglass or steel?
I filed a complaint with the BBB already and I am in the process of disputing with the cc company. I do have pics.
Diesel Bomber
Joined: Sep 2007
Posts: 7,638
Likes: 638
From: Bend OR
Post up the pictures if you like... I am never shy about going to bat with a company... I quite enjoy it...
Moderator
Joined: May 2008
Posts: 187,100
Likes: 9,677
From: MIAMI, FLORIDA
I didnt really know where to post this so if it needs to be moved so be it. I wanted to warn guys in case they thought about buy from them.
I promised those crooks over there at Steve Millen sport parts I would post this on a few sites so here it is.
On December 6 of 2010 I ordered a Street Scene roll pan from Stillen for my truck. I paid 202.50 for it and received it about a week later. the following weekend I tried to put it on the truck. It didn't match the body lines on one side. The whole thing was severely bowed and bulged out on the right side. That was when i noticed there was a torn spot on the inside lip on the right side. I contacted Stillen and spoke with Margaret Lo(mlo@stillen.com). She told me if I laid the roll pan out in a warm room for a few days it would return to shape. Well since it was almost Christmas at this point I decided to lay it out and wait until after the holiday to contact them again. The Monday after Christmas I tried to install it again. It hadn't changed shape at all still messed up. I contacted Margaret again and told her it still doesn't fit and I wont to send it back. Im not happy with the product at all. She told me I might have to pay a restocking fee of 10-20% for sending it back and I had to pay to ship it back. Then she sent me a RA# okaying it to come back. I paid $39 to ship it back and then they charged my $87 restocking fee on a $200 part. I could have sold it for $80 and made more money on it.
They are lying crooks. Don't do business with them. Tell all your friends about them.
I promised those crooks over there at Steve Millen sport parts I would post this on a few sites so here it is.
On December 6 of 2010 I ordered a Street Scene roll pan from Stillen for my truck. I paid 202.50 for it and received it about a week later. the following weekend I tried to put it on the truck. It didn't match the body lines on one side. The whole thing was severely bowed and bulged out on the right side. That was when i noticed there was a torn spot on the inside lip on the right side. I contacted Stillen and spoke with Margaret Lo(mlo@stillen.com). She told me if I laid the roll pan out in a warm room for a few days it would return to shape. Well since it was almost Christmas at this point I decided to lay it out and wait until after the holiday to contact them again. The Monday after Christmas I tried to install it again. It hadn't changed shape at all still messed up. I contacted Margaret again and told her it still doesn't fit and I wont to send it back. Im not happy with the product at all. She told me I might have to pay a restocking fee of 10-20% for sending it back and I had to pay to ship it back. Then she sent me a RA# okaying it to come back. I paid $39 to ship it back and then they charged my $87 restocking fee on a $200 part. I could have sold it for $80 and made more money on it.
They are lying crooks. Don't do business with them. Tell all your friends about them.
If you pay with a CREDIT CARD you're not going lose your money, call the credit card company & tell them about the defective product. If you pay with a money-order, talk with a MANAGER & tell them their junk was defective & you shouldn't be charged with restocking & return shipping, Tell them to send you another one
Aaron
Joined: Apr 2007
Posts: 6,042
Likes: 406
From: nunya
Companies do not want these disputes as it raises the rates they are charged for the privilege of accepting cards. There is a paperwork nightmare involved from the bank if someone files a charge back. If a company has a certain percentage of sales disputed they could be blacklisted for 3 years losing privilege to accept credit cards.
It is the equivalent of the labor board or osha calling you. It can cost a company thousands of dollars if they have enough charge backs, if not cost them to go out of business.
Diesel Enthusiast
Joined: Sep 2009
Posts: 221
Likes: 26
The BBB won't do much other than file the complaint. The credit card company is a better starting point because you'll be able to get your money back and the pics of the defective product will help.
If you want some real action, contact the Department of Consumer Affairs within the Office of the State Attorney General, not only for your state but the one this company resides. Most states have them, or something similar, and if serious enough can be the start of having their business license revoked.
Kris
If you want some real action, contact the Department of Consumer Affairs within the Office of the State Attorney General, not only for your state but the one this company resides. Most states have them, or something similar, and if serious enough can be the start of having their business license revoked.
Kris
Thread Starter
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Diesel Fan
Joined: Jun 2008
Posts: 76
Likes: 3
From: Dallas, Texas
CC companies will credit you back if you have bought something that was misrepresented, delivered damaged, seller is not co operating with disputes. They will usually require certain amount documentation, and then investigate. Once determined they could charge you back or the credit could remain. It is worth a try, I once got a $6,000.00 credit on a cruise my family took, the cruise line did not fill out the dispute papers so we won.
Companies do not want these disputes as it raises the rates they are charged for the privilege of accepting cards. There is a paperwork nightmare involved from the bank if someone files a charge back. If a company has a certain percentage of sales disputed they could be blacklisted for 3 years losing privilege to accept credit cards.
It is the equivalent of the labor board or osha calling you. It can cost a company thousands of dollars if they have enough charge backs, if not cost them to go out of business.
Companies do not want these disputes as it raises the rates they are charged for the privilege of accepting cards. There is a paperwork nightmare involved from the bank if someone files a charge back. If a company has a certain percentage of sales disputed they could be blacklisted for 3 years losing privilege to accept credit cards.
It is the equivalent of the labor board or osha calling you. It can cost a company thousands of dollars if they have enough charge backs, if not cost them to go out of business.
The BBB won't do much other than file the complaint. The credit card company is a better starting point because you'll be able to get your money back and the pics of the defective product will help.
If you want some real action, contact the Department of Consumer Affairs within the Office of the State Attorney General, not only for your state but the one this company resides. Most states have them, or something similar, and if serious enough can be the start of having their business license revoked.
Kris
If you want some real action, contact the Department of Consumer Affairs within the Office of the State Attorney General, not only for your state but the one this company resides. Most states have them, or something similar, and if serious enough can be the start of having their business license revoked.
Kris
