Dont buy from STILLEN!
 

I didnt really know where to post this so if it needs to be moved so be it. I wanted to warn guys in case they thought about buy from them.

I promised those crooks over there at Steve Millen sport parts I would post this on a few sites so here it is.

On December 6 of 2010 I ordered a Street Scene roll pan from Stillen for my truck. I paid 202.50 for it and received it about a week later. the following weekend I tried to put it on the truck. It didn't match the body lines on one side. The whole thing was severely bowed and bulged out on the right side. That was when i noticed there was a torn spot on the inside lip on the right side. I contacted Stillen and spoke with Margaret Lo(mlo@stillen.com). She told me if I laid the roll pan out in a warm room for a few days it would return to shape. Well since it was almost Christmas at this point I decided to lay it out and wait until after the holiday to contact them again. The Monday after Christmas I tried to install it again. It hadn't changed shape at all still messed up. I contacted Margaret again and told her it still doesn't fit and I wont to send it back. Im not happy with the product at all. She told me I might have to pay a restocking fee of 10-20% for sending it back and I had to pay to ship it back. Then she sent me a RA# okaying it to come back. I paid $39 to ship it back and then they charged my $87 restocking fee on a $200 part. I could have sold it for $80 and made more money on it.


They are lying crooks. Don't do business with them. Tell all your friends about them.

Wow. So the product is bad, damaged or otherwise not correct, and they charge you a restocking fee?

I would first file a claim with your CC, I would then file a report with the BBB for what ever state they are based out of.

Did you by chance take any pictures of the product or install?

Was this roll pan fiberglass or steel?

Poly

I filed a complaint with the BBB already and I am in the process of disputing with the cc company. I do have pics.

Post up the pictures if you like... I am never shy about going to bat with a company... I quite enjoy it...:tu:

First off:humm: If you pay with a CREDIT CARD you're not going lose your money, call the credit card company & tell them about the defective product. If you pay with a money-order, talk with a MANAGER & tell them their junk was defective & you shouldn't be charged with restocking & return shipping, Tell them to send you another one:tu:

what is this cc thing going threw a simmliar problem dont mean to hijack your thread

that sucks man! thanks for the heads up :tu:

CC companies will credit you back if you have bought something that was misrepresented, delivered damaged, seller is not co operating with disputes. They will usually require certain amount documentation, and then investigate. Once determined they could charge you back or the credit could remain. It is worth a try, I once got a $6,000.00 credit on a cruise my family took, the cruise line did not fill out the dispute papers so we won.

Companies do not want these disputes as it raises the rates they are charged for the privilege of accepting cards. There is a paperwork nightmare involved from the bank if someone files a charge back. If a company has a certain percentage of sales disputed they could be blacklisted for 3 years losing privilege to accept credit cards.

It is the equivalent of the labor board or osha calling you. It can cost a company thousands of dollars if they have enough charge backs, if not cost them to go out of business.

The BBB won't do much other than file the complaint. The credit card company is a better starting point because you'll be able to get your money back and the pics of the defective product will help.

If you want some real action, contact the Department of Consumer Affairs within the Office of the State Attorney General, not only for your state but the one this company resides. Most states have them, or something similar, and if serious enough can be the start of having their business license revoked.



Kris

Thanks for the info guys. I will see what else I can get done.

Hey Guys,



Just wanted to take a minute to introduce myself and supply a bit more information to this thread. My name is Mitch and I work for STILLEN in the sales division. This thread was brought to my attention after we finalized everything with the customer. I’d like to follow up with more information since we have been in contact with the customer and finalized the return.



In this situation the series of events was unfortunate however, in the end the customer did receive a full refund. Basically what happened is, during the manufacturing process of urethane body parts it is not abnormal to pull a part out of a mold that might have a small defect. We patch these defects with a urethane composite which is chemically identical to the part before shipping it to the customer. This repair usually is unnoticeable and structurally the same. Unfortunately, in this situation, the repair was not done properly cracked during shipping. When the part came back for inspection our urethane manufacturing guys said that it wasn’t really that bad. Usually their analysis is spot on and we proceeded with informing the customer. Later it was brought to our attention that the customer had posted on the forums and was dissatisfied with the result, so the Vice President, Sales Manager, and myself took a look at the part in question to see what was going on.



Upon further review we found that the urethane could be repaired, and if it were going on one of our vehicle’s we would repair it and move on. However, we all understood that was more than we should ask a customer to do. We determined that the part really should not have been shipped out as it was and that a full refund was the only fair result. So, the Sales Manager followed up with the customer and informed him that he had the choice between a new roll pan or a full refund. The customer has chosen a full refund.



STILLEN is very proud of our urethane manufacturing. We began producing our own urethane in the late 80’s and the formula has stayed the same ever since. We manufacture thousands of parts a year as well as manufacture private labeled parts for numerous other companies, many which are leaders in the aftermarket automotive industry. It is always our goal to supply our customer’s with the best quality products and the best possible Customer Service.



Thank you very much,



Mitch

Mitchk@stillen.com

Actually I have not recieved a full refund. Dont come in here trying to spread lies to cover you lack of customer service. Even though I was told I would be refunded the amount I still dont have anything in my hands.

As of right now when I just checked my account there isnt any pending transactions. So no I still dont have the money and am still getting the run around from these people. I was told I would be refunded back on Jan 25th. How long does a refund take?

Did it take my posts on the forums, facebook or the complaint at the BBB to actually get you guys to SAY you would refund my money? After all its just talk until i get it.


And I was still stuck paying for the return shipping out of my own pocket. That wasnt offered in the refund.

:humm:

If it was my company we would've double-charged you, shipped you entirely the wrong part, refused to take it back and then sued you for libel. :scare2:

So they only tried to help you after they saw your forum posts? Otherwise they were just gonna do nothing? I dont like how this was handeled at all.

^^ Ditto.

Pretty much. I posted this on a few forums and he put in the same response on all of them. Everybody has caught him on that part so far.

Re: Dont buy from STILLEN!
 

Dude that's SO shady of them. Only good part is they were in the wrong in first place for sending you junk then expecting you to take it. So everyone has your back. No one is gonna believe some chump that posts trying to save face when you still stand back and say they STILL didn't follow through!! I work for Lincoln Electric and we pride ourselves on quality! We don't jack around if somethings wrong! Otherwise we wouldn't have a 3 year parts AND labor warrenty!!

Sent from my DROID2 using Tapatalk

Post on here like they FIXED it and they didn't do anything? wow it just gets worse :bat:

So we're going on a week since the "we fixed it but didn't fix it" post.

Any word on your refund or a better attempt to remedy this situation?

:humm:

.

So where is this douche from Stillen? He gonna come on here and act like he fixed everything, well, come on Stillen, get your head out of your ass and fix it...

lol

I got my money today finally. It was the dfference they didnt refund me but I was still stuck paying for the return shipping.

F them
and thanks for the thread I will never buy from them because of this

What a bunch of cra.p
they admitted it was a POS and should not have been sent
then some Jack wagon Representative from the company
Claimed they fixed it all with you
a week before they did squat ,,

SCREW STILLEN :bat:

Jack wagon = https://www.dieselbombers.com/members/teamstillen.html

I'm not defending the vendor, but credits for purchases always take longer than charges. I don't know why, banks, cc companies and all. I've had to wait up to 7-business days for a credit to show up.

What about the shipping charges??