Well.. thanks for sharing this stuff on not to buy diseal care inc. It has really provided me great help in getting away from this.

 

Thanks guys, I was about ready to buy two sets of 60# valve springs from them, $50/set w free shipping. I will not be supporting their business, I'll pay the extra to go somewhere else!

 

diablosport trinity

 

So we tested a set of injectors, installed some springs and you want us to warranty them?? I'm sorry but if that is your expectation, you are not the kind of customer I want or need. I build (note the word BUILD) good quality injectors, but I cannot be expected to warranty something I just simply test. And by the way....I never did hear from your attorney, I look forward to talking to him and hearing how I should be expected to warranty your worn our injectors????? For anyone else reading this, I am an honest businessman and I am not a crook. Anybody can say anything, make up half truths and some just simply lie. You should do business with someone you trust and that treats you how you would like to be treated. We have literally thousands of loyal customers with whom we love working with on their diesel needs. This is clearly not one of them...thank goodness.

 

Can you explain the purpose of "testing" injectors and exactly what a customer should resonably expect from that service?
It is my understanding that installing springs implies dissassebling the injectors - if you did in fact even do that. The process of putting them back together would be referred to as "building" them.

Exactly what should a customer expect to receive for the $450 service as you have characterized it? Sounds like you make $450 for $20 worth of parts, and an hour's worth of time that provides no customer value whatsoever. The only value in testing those particular injectors would have been to tell the customer they were bad.

In fact, the thing you call "testing injectors" is obviously nothing but a scam to fleece people out of their money. You are one of the reasons the entire automotive repair business operates under such a cloud of mistrust and deception.

 

Testing is assessing..i.e. letting a customer know the mechanical soundness of his products. Pullin a solenoid off an installing a spring is far from rebuilding...and to reply to your general assumption that we somehow cheated this customer, you can think anything you want. I don't cheat people an I don't make stupid comments without having at least some of the facts from BOTH sides. You don't do that here. You make blanket comments without even knowing anything about me. I get called everyday from peope just like you who call for advice on how to get their vehicle running. We do all this for FREE because that is what kind of people we are. You wouldn't know anything about that. You just make assumptions that we are dishonest. Think whatever you want, I really could not care less about your uninformed, one sided opinion

 

So you just lied?

 

No, but I'm sure you will assume that I did because all mechanics lie, right?

 

Did you tell the customer his injectors were mechanically unsound?

Maybe they were damaged in shipping...

 

I sell exchange injectors for almost 1600.00 a set. I would have much rather have sold him completely rebuilt injectors rather than doing it this way. It avoids problems like this when it does not work out for the customer, and yes he was completely informed of the condition of his injectors. Ask yourself, why would I say the injectors were great, and then go into them. They were worn out to begin with. We hoped the springs might buy him a little more time. He did not want/could not afford a reman set, so we (regrettably) tried to help him out.