Originally Posted by 59cummins67

sorry to hear that. i was looking into getting an ATS tranny for myself. this is the first ive ever heard of them being this bad.

Originally Posted by dangerous1965

Tell us about your truck mods, tires, use?? ATS has several levels of builds from stock to full billet. Sounds like they had an issue they hoped would go away! 5 tranny's is insane and you should just ask for your money back and call it a day! THEN call dave at goerends! Hopefully they got rid of the builder for that batch! Can't wait to read about your issues and see the pics! These trannies are pretty reliable after being built! Some of what you said is wierd failures for sure!

Originally Posted by dangerous1965

Tell us about your truck mods, tires, use?? ATS has several levels of builds from stock to full billet. Sounds like they had an issue they hoped would go away! 5 tranny's is insane and you should just ask for your money back and call it a day! THEN call dave at goerends! Hopefully they got rid of the builder for that batch! Can't wait to read about your issues and see the pics! These trannies are pretty reliable after being built! Some of what you said is wierd failures for sure!

Originally Posted by out6grand

I am having some SERIOUS problems with ATS. Has anyone else had the same issues that I have had. Keep in mind this happened with an 2006 2WD 48re no mods!

Trans 1. TC went out metal in pan(chunks)
Trans 2. Valve body replacement and washers in the tail shaft metal in pan
Trans 3. Loose shifting and lots of metal chunks in the pan
Trans 4. Metal in pan, lots of out of pocket shop visits and TC went out
Trans 5. Recieved trans 5 with bad sensors installed had to replace them as well as the sensor in the tail shaft and then broke a 2 piece pressed billet input shaft.(non modded truck)...

Is this all normal for ATS???

Is it normal to call ATS and never get a response back???

Is it normal to get stuck with the bill at a shop they tell you to visit and tell you they will pay for it?

They have a great warranty but is that because they build a sub par trans and they know you will use the warranty?

I am putting my full story together along with the pictures of the metal in my pan and the different stuff that I had to deal with while being involved with ATS. I will need to go through at least 20 or 30 emails to see how many of them were unanswered as well as my phone call logs. I spent 6000 bucks to put an ATS tranny in my truck and as you can see from above it did not work out so great. I am not trying to bash anyone I am simply telling all of you to the best of my ability what I have been through in the last 32 months. I put over 130000 miles on my stock trans...How come I never got more than 25000 out of an ATS? Is this normal??? Please let me know what you all think. Let me know if it were you, what you folks would be doing in my shoes. I tried speaking with Clint Cannon the owner of ATS, but he soon started ignoring my emails. I have tried everything in my power to work out my situation with ATS but have'nt anywhere else to go. I had to eventually go to another builder whom I will keep under my hat so as to not think I am "plugging them" for this post..This was done because I submitted a phone call broke down on the side of the road and did not recieve one ounce of help in what I should do(they were ignoring my issue) for 4 days only after they were aware I was having another builder fix it... Any input would be great of any of the forum members dealings with ATS that have turned out this way. I hope I am in this boat alone but I am sure I got some company..

Thanks To All and stay tuned there will be a large thread with detailed descriptions and pictures coming soon of what I have been through in the last 32 months.

Please help if you can or let me know your thoughts

Originally Posted by Eric @ ATS

Quote:
Originally Posted by motocxer117
ats will only back there product if they install it. if you go to your local tranny shop and have them install, it, they still wont cover it because they did not install it them selves. this is wat ive been told and heard from our shop.

That is entirely untrue. If you're asking for labor reimbursement 7 months later on something you chose to install yourself originally we probably aren't going to cover that but you can bet the parts are on us unless something was installed incorrectly or broken due to abuse or neglect (like a neutral drop or inadequate fluid).

Quote:
Originally Posted by partyshortbusdriver
If you like dealing with a company that has horrible customer service, is practically impossible to get ahold of, doesnt back up their stuff, tries to double charge you on shipping, and doesnt send back the money for your core charge, then you should go with ATS.

If you're missing a core refund, I'll be happy to take care of that just give me a call. I'm uncertain how anybody could "try" to double-charge shipping. If we did actually double-charge it somehow, again just let me know & we'll get it handled.

Quote:
Originally Posted by collin_bucko
I will also add on top of that, tells you face to face that they will stand behind something that broke and reimburse you the money lost, and then when your 1000 miles away and over the phone they tell you that they dont recollect speaking with you.. cough cough TS...

Who exactly did you speak to out at TS? I can't imagine any ATS employee telling you something like that without so much as being able to look at the history stored on our servers in CO... I'm not saying nobody told you anything, please don't get me wrong, but I believe somebody misinterpreted something at some point & I'd like to figure that out...

Quote:
Originally Posted by macd
Damn that was hilarious. And I like how the ATS guy's arn't even defending themselves on here. They do sit and joke around though. In powertrain, there's one I want to roll coal and the ATS guy sits and joke's around over a coal rolling league, but won't defend the product he's supposed to sell.

I wasn't even aware this thread existed until now. I'm here to represent ATS but as any of the members here who know me or have worked with me will tell you, I'm also here for the membership. Joking around isn't forbidden and we all need a release, right? I am sorry I wasn't aware of this sooner, but rest assured it has my full attention now.

Quote:
Originally Posted by collin_bucko
never seen giddyups truck, but I know there is a white mega cab (cant remember the guys name) I know he is on compd and the only reason why he supports ATS is because they treat HIM like royalty because he is a rolling billboard for them. Im sure that if I put ATS stickers and graphics all over my truck and show up at every national event than I would get awesome customer service. Its the same deal for almost all business.. If you spend a lot of money and help advertise, you will be treated much better than the jo blow who goes and buys one little thing from them and thats it

He's also a member here. He's very humble & soft-spoken which is why you may not be aware of that, and he is about the nicest guy you can have the pleasure of knowing. Everybody seems to think he just showed up with a bunch of money one day & we all said "let's be friends" but that's far from the truth. He bought his stuff one part at a time, so I'm not speaking for him here but my guess is he felt he got good value & service on item #1 or there would not have been subsequent purchases that eventually got him where he is.

I will defend him by saying comments like that, while aimed at bashing us as a company, take away from what he has accomplished as an individual. He has certainly paid his dues man, please have some respect for him regardless of your feelings toward ATS.

Originally Posted by mattpopp

That is the great thing about public forums. You get to read about everybody elses experience. You me or anybody for that matter do not need to own a product to know what it is all about. ATS probably owns the score board on complaints about customer service and not getting stuff warrantied. TO bad I am not at home (I am offshore) I have I think 8 horror stories about bad customer service that I got off of this forum about ATS.

Only reason I have them is to prove a point but of course I dont have them here. But everytime I read about them I just copy and paste, you would be surprise at how many you find.

You should not have a single issue with service since they are in your back yard. Different story for guys that live 1000 miles away.

Originally Posted by 97cummins12valve

guess how ats got that mega shop?? from huge profits. goerend is alot better i think anyway i dont hear any horror stories about them at least :spank:

Originally Posted by Giddyup5.9

There isnt one company out there that doesnt get complaints. Workmanship, faulty parts, customer service... its all part of the game. If it wasnt then we arnt human! People make mistakes and mistakes happen.

I can attest to the majority of ATS trans problems being out right abuse. Sure theres a line between racing and daily driving but when it comes down to it its mainly a guy who installs a tranny then beats the living hell out of it becuase its 'built'. In the end its still a transmission! Proper care has to be taken to prevent premature wear on performance parts. You cant just go gung ho and expect mechanicals to survive? Give me any tranny on the market and I can tear it up just as easy as the next. Then who's complaining about a comanys rep? Me. Because of my stupidity. Whos to blame? Not the companys usually.

I have a stage III tranny. Is it the biggest and baddest? Sure isnt! But man... it sure holds up to what I demand out of it. And im smart enough to know what the limitations of it are.

Originally Posted by partyshortbusdriver

I am speaking through personal experience. My ATS lasted 2 months on a STOCK truck. Customer service was horrible. I have talked with you (Eric) a couple times on a shipping issue I had, you said you would take care of it but you never did. The collection agency were the ones that actually took care of the problem. You guys didnt send my core return check untill I actually stopped in at the shop when I was on vacation in Colorado.

Me and another member on here were at TS and stopped and talked to you guys. He had an input shaft that broke on one of your trannys, truck only had injectors and tuner for performance mods. You guys wouldnt warrenty it at first. He chatted with you guys at TS and you said you would cover the cost of the new input shaft and that would not be a problem. He contacted you the following week and you guys acted like you have never even delt with him before, and didnt warrenty the shaft yet again.

Originally Posted by Kronic_187

there is perfectly fine on the interent... where they can influence the masses, but guys like ATS could give 2 shiats about there small time customers... as long as the crap they GIVE to the guys racing lasts it builds up there name... the rest of us bend over and take it....

they are in a huge shop for a reason... as soon as a tranny says "diesel" anywhere near it it costs $5000 to be built bullet proof, yet you can get a 727 built to stand up behind a blown 440 in a gas car for 1/3rd of the cost and be in the same area of power for racing.....

strange how that works out, isn't it.

must be that magic pixy dust they sprinkle into the purple paint that makes it super amazing and sh!t.

Originally Posted by bh10

Im not going to write out a list, but you can do this though think of every little thing you can think to through into a tranny that the company sells, and there you have it. To help you out this was going to be in a drag truck w/ around 800hp on #2 and on no2.

Since your obvisously trying to get something out of this, what I dont know? But Im sure youll come back with, some BS of how Im just hate ATS, and poor ATS, and how good theyve been to me. Save it I dont give a chit, Im not here to bash them, I think they have good products, just overpriced.

Originally Posted by mattpopp

I remember this very clearly. I know you know who Joe Hellmann is. I spoke to him about 5 years ago, maybe 4. This was right when I was getting into the game of Diesels. I had a 04.5 Dually that I was thinking about putting a built tranny in. Did not know Banks from Goerend. A buddy of mine told me to talk to Joe about it. I did, He told me he had a ATS tranny in his truck as it was GIVEN to him for FREE ( I remember that part clear as the day is long), His Short wheel base extend cab Silver/Black race truck (ugly truck). It was a 11 - High 10 sec Pro Street truck. Which later I think ended going with a Suncoast tranny.

So for ATS to say they do not give Racers free parts is a flat out lie. What companies dont do it.

By the way, there was not ATS stickers on that truck


Here it is with a Suncoast
http://www.hellmannperformance.com/10.63.wmv

Originally Posted by joelrichards
Clint asked me to post this on his behalf because he doesn't have a "Clint from ATS" account here.

-------

Colt (AKA performancedriveninc),

It is upsetting for me to see you leashing out against ATS on the forums. Regardless, we are sorry to hear that you experienced so many problems with your truck. After reviewing the inspection reports for your failed transmissions, there is a distinct pattern of failure issues that all lead back to one persistent problem; lack of rear planet lubrication. There are notes in our inspection reports which state clearly that two of the transmissions suffered severe lubrication failure to the rear planet and center support. Restricted lubrication through the cooler will absolutely cause gear-train failure and ultimately transmission failure. All of the "metal chunks" here, and "metal in pan" there are direct results of the lack of lubrication problem that your truck/transmission is having. If you don't fix the lubrication issue (clogged cooler, cooler lines), then you will never have a transmission live in that truck – ever. The problem is most likely due to the original transmission failing and filling the cooler and cooler lines with debris. Sometimes the cooler can be flushed to clear most of the debris – if the contamination is bad enough, you have to replace the cooler and lines. It appears that you need to do the latter – replacement of the cooler and lines seems to be a great starting point to get any transmission to live in that truck.

It's unfortunate, as it looks as though this is turning into a witch-hunt of sorts, so I will do my best to stick to the facts. Over the last 2 years I got personally involved with this situation considering you had repeated transmission failures. During that time I worked with you personally to resolve your problems. Every time you experienced problems we spoke and or e-mailed and I responded to your every request. Obviously you being in Florida and ATS being in Colorado presented a bit of a challenge but we managed to get you fixed up every time. This last time you called in you told me that the transmission had stopped moving and you were wanting to have it looked at locally. I advised you to get it looked at and you agreed to do so. I offered to send out a replacement transmission but you were in the middle of having the unit from your truck repaired instead. Later, you told me that the input shaft in the transmission was broken, and "that was that". At that point there was not a lot that ATS could do to remedy the situation, since you didn't accept our help. I again offered to replace the transmission; the offer still stands if you care to take me up on it.

I called Ron at SunCoast to get more info regarding the transmission failure considering you broke down very close to his shop. He told me after the fact that the input shaft "just broke?" He could give no real reason as to why other than "it just broke". It's been our experience that billet input shafts don't have issues with "just breaking". We would like to get more information about the issue, but it's probing to be more difficult than it should be since "it just broke" doesn't give anybody any type of solid information.

Again, I am sorry that you had multiple issues with your transmission. After personally having dealt with you over the years, it upsets me that this situation ended up this way. Again, the offer still stands; I will be more than happy to replace the transmission, or replace the broken input shaft.

As far as the BBB goes, ATS has no special treatment. We are just like everyone else that is an accredited business. If anyone wants to file a complaint then all that is required is a computer. We at ATS must work hard at customer service to maintain our A+ rating, and to answer your question Colt, what you describe in your post is not normal.

As for our warranty, you of all people should know that we stand behind it. How else is a person to get multiple transmissions from us, under warranty? We've replaced the transmission, under warranty, 3 times and are offering a 4th (the other problems were with the governor solenoid and transducer, which are new in our transmissions, direct from Dodge). You are correct about one thing, however. When you say " the last thing I wanted to do was put another tranny in my truck that i knew was going to fail", that's the last thing we want for you as well. That's why we want to find out what the root cause of the failures are. I believe that the transmissions acted as a filter for the cooler problems – when you put a new transmission in the truck, the new transmission fluid flushed out the cooler and lines, but the debris couldn't pass through the transmission, instead destroying it. After numerous failures for the same problem, the cooler finally did work free the vast majority of the debris it held, and allowed adequate cooler flow to not have the transmission fail for lack of cooler flow. The cooler seemed to be a logical step since it's the only common part in all of the failures, and it's a very logical path to take, but we'er beyond that now. Since the last most recent replacement, your transmission had been acting like it should until the input shaft "just broke".

I would like to be able to have a working relationship with you. It is not looking to me like that is going to happen in this situation, but that decision is completely in your hands. Please let me know what I can do to help you with the current situation.


Clint Cannon
President


ATS Diesel Performance Inc.
5293 Ward Rd.
Arvada, CO 80002
Toll Free: 800-949-6002
Fax: 303-431-0135
Parallels H-Sphere

Originally Posted by out6grand

Thank you all for the continued support of my issues.

Originally Posted by BIG NIG

well since your goin around runnin your mouth and now just bashing on ATS i figured i would throw this in

i'm sure there is the same thread started on numerous forums, i've found it twice now and i'm sure there is more

copied from cummins forum

Originally Posted by big bad diesel 416

I am not supporting your issue no will take a side in this but yall asked for info and ya got it from what I can find there is some good and some bad mixed in there

Originally Posted by out6grand

Well said sir... Nice website by the way checked it out this morning prolly gonna order some AD filters from ya I think im out